JOB SUMMARY

An employee in this class provides proactive care that is intended to help improve the overall health and wellness of program participants. Expands access to non-urgent health care through in home patient visits and/or community-based services. Works in cooperation with other stakeholders/key medical providers. Serves as a trained "navigator" of community resources. Provides outreach education to citizens. Employees perform emergency medical procedures at the certified Paramedic level. Work includes participating in community outreach education, prevention programs, and participating in continuous in-service training. Work is performed in accordance with established Emergency Medical Standard Operating Procedures Manual and under local medical director approved protocols. Work is performed under the supervision of the EMS Director and EMS Division Chief's.

ESSENTIAL JOB FUNCTIONS

• Provides proactive care that is intended to help improve the overall health and wellness of program participants. Requires excellent rapport, understanding, and communication with the patients and their family members.
• Expands access to non-urgent health care through in-home patient visits and/or community based services. Common services will include: assessment (vital signs, blood pressure, labs such as glucose levels, diagnostic cardiac monitoring, medication compliance and reconciliation, adherence to discharge instructions, etc.), treatment (wound care, medication administration, post operative follow-up, etc.), prevention (immunizations, home safety check, health teaching, etc.), and referral (mental health, medical and social services, etc.). Thereby producing better health outcomes and reducing the number of ambulance transports, visits to the emergency department, and hospital readmissions.
• Works in cooperation with other stakeholders/key medical providers in order to offer coordinated and integrated care (physician offices, home health agencies, hospice, long term care facilities, public health department, social services, etc.).
• Serves as a trained "navigator" of community resources, connecting patients to agencies and services they may not be aware of (i.e. Granville-Vance District Health department, etc.). Reduces barriers to care.
• Consistently demonstrates professional behavior and performs proactive interventions which support the Mission, Vision, and Values of Vance County Emergency Medical Services.
• Builds and advocates for the program. Creates community engagement. Functions as physician and hospital extenders by utilizing advanced protocols/procedures approved by the Medical Director.
• Provides outreach education to the public (i.e. Hands-only CPR, School career days, etc.).
• Documents visits in electronic medical record. Enters required information into client database in order to collect and analyze statistics for evaluation plan.
• Participates on Quality Assurance/Quality Management Committee.
• Acts in the capacity of a 911 Field Staff Paramedic as needed. Maintains all knowledge, skills, and competencies to perform this role.
• May perform moderate or waived point of care testing per CLIA guidelines.
• Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
• Develops and maintains relationships with county agencies.
• Attends conferences, training classes, meetings to remain current in laws, rules and regulations.
• Serves as member of various professional committees. Assists the Director and other staff as needed.
• Provides stand-by coverage at special events.
• Provides assistance to members of volunteer emergency medical service organizations as requested.
• Participates in informal training activities and informal in-service training classes to maintain required certifications; attends other training opportunities.
• Participates in community outreach programs; conducts training in First-Aid and CPR classes; attends programs such as community events to promote safety and prevention awareness and to provide information on services.
• Attends in-service classes to maintain current knowledge of emergency medical technology and procedures.
• Attends staff meeting and committee meetings as required.
• Performs other related duties as required.