WI3643217

1

Master's Degree

Masters Degree

Unspecified

40

JOB REQUIREMENTS: Job Description MiTek is a platform innovator and
enabler that exists to transform the building industry with better
building solutions. In 1955, MiTek transformed residential construction
with the invention of the Gang-Nail plate and a digital platform that
provided an affordable and scalable way to manufacture wood trusses.
Today, MiTek delivers software, services, engineered products, and
automated solutions that enable the building industry toimprove
efficiencies by optimizingthe balance between off-site and on-site. With
nearly 5,600 team members worldwide, MiTek collaborates across the
building industry to enable and accelerate transformational
breakthroughs in design and construction to transform the way the
industry designs, makes, and builds. As a Berkshire Hathaway (NYSE:
BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous
growth and innovation. Learn more at . SummaryMiTek is looking for an
experienced Truss Designer who is interested in learning developing
software skills to join our Technical Support team. In this role you
would be responsible for providing technical assistance to customers and
internal users in support of complex Structural Engineering, CAD, and
Business Management applications within the MiTek Software Suite. Answer
questions or resolve software and related computer problems for clients
and co-workers in person, via telephone or remotely. Assistance shall
include installation, system configuration, network interaction, feature
usage, enhancement needs and system behavior. Job Responsibilities &
Requirements What You\'ll Be Doing Receive incoming customer issues in
support of complex Structural Engineering, CAD, and Business Management
applications within the MiTek Software Suite and help the customer
resolve those issues by: Researching previous customer issues within
call tracking system Developing a method to isolate the variables of the
issue and test those variables individually until finding the cause of
the issue. Contribute and collaborate with those that focus in that area
of the software or applications which includes Technical Representative
III, Technical Representative IV, SQA, and Developers. Maintain records
of daily data communication transactions, problems and remedial actions
taken, or installation activities with use of CRM and Test Track
Research open, unsolved, and complex customer issues Develop a training
curriculum, assemble training materials, construct, and maintain a set
of data for training and hold training classes Travel to customer sites
to troubleshoot\... For full info follow application link. MiTek is an
E-Verify and Drug and Tobacco-Free Workplace. We are an equal
opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, disability
status, protected veteran status, or any other characteristic protected
by law. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/02EB731FAC164701