WI3671270

1

Bachelor's Degree

Bachelors Degree

Unspecified

40

JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location:
US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is
REMOTE. FTE: 1.000000 Shift: Shift 1 Available schedules: 7a-330p or
930a-6p Job Summary: The EPEC Intrday Coordinatorais responsibleafor
monitoring service and staffing levels in real-time, ensuring that calls
are being answered within service level goals. Major responsibilitiesaof
this positionaincludeamonitoring andaanalyzingaincoming call volumes and
service levels,amonitoringastaff adherencearates,aand ensuring proper
staff skilling/queueing based on the information gathered. This
individual is also responsible for researching causes of
underperformance, identifying areas of improvement within the workforce
management strategy, andaadjusting agent schedules to meet the EPEC
service standards.aThis individual will need to possess a high degree of
analytical skills, independent decision making, and organization.
EXPERIENCE DESCRIPTION: Two (2) years prior customer service, call
center, or workforce management experience required. Prior experience
with workforce management tools (e.g., Cisco Finesse, Calabrio, IEX,
Verint, Aspect) preferred. Prior experience using call center phone
systems, multiple practice management platforms, or physician scheduling
software preferred.EDUCATION DESCRIPTION: High School Diploma required.
Bachelor\'s Degree in Business, Human Resources or a related field
preferred. SPECIAL SKILLS DESCRIPTION: Ability to function in high
stress environment where interruptions are frequent. High attention to
detail. Thinks quickly and uses appropriate judgment. Demonstrates
diplomacy and patience while interacting with colleagues. Demonstrates
basic understanding of data analysis. Possesses excellent verbal and
written communication skills. Proficiency with computers (use of
multiple monitors in facilitation of workflow management, Microsoft
Excel knowledge, Call Center software systems knowledge). Perks &
Benefits at Froedtert Health Froedtert Health Offers a variety of perks
& benefits to staff, depending on your role you may be eligible for the
following: Paid time off Growth opportunity- Career Pathways & Career
Tuition Assistance, CEU opportunities Academic Partnership with the
Medical College of Wisconsin Referral bonuses Retirement plan - 403b
Medical, Dental, Vision, Life Insurance, Short & Long Term Disability,
Free Workplace Clinics Employee\... For full info follow application
link. We are proud to be an Equal Opportunity Employer who values and
maintains an environment that attracts, recruits, engages and retains a
diverse workforce. As a federal contractor/subcontractor, we take
affirmative action in employment based on race, sex, disability and
status as a protected veteran. We welcome protected veterans to share
their priority consideration status with us at 262-439-1961. We maintain
a drug-free workplace and perform pre-employment substance abuse testing
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/126A05A3CDEF4A41