Job Listing
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| Job ID: 13969195 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Patient Service Coordinator |
| Work Type: | Work Days: Weekdays, Work Vary: No , Shift: First (Day), Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Clothing/uniform allowance, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | |
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| Experience Required: | Unspecified |
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| Required Skills: | Education & Licensing
• High School Diploma, or equivalent, required
Experience
• Minimum of 2 years customer service experience and/or formal customer service training required
• Previous clinic work experience and medical terminology background desired |
| Preferred Skills: |
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| Job Description: |
Position Summary
This individual is accountable for all responsibilities related to administrative clinical functions, including, welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in/out patients, receiving telephone calls, faxing/scanning documents, reviewing patient demographics to verify necessary information and signatures, and entering new patient information into computer. This position is responsible for patient in-flow and out-flow, patient education, collection of fees, appointment scheduling and insurance verification.
Essential Functions
• Greets patients promptly and professionally while displaying excellent customer service and communication skills
• Ability to work as a team member and treat co-workers in a respectful manner.
• Ability to effectively handle multiple tasks simultaneously
• Empathetic personality giving attention to patient’s needs and concerns in a respectful manner
• Able to demonstrate and perform to high levels of competency in all aspects of office and patient service duties
• Schedules appointments following established scheduling protocols to ensure top quality care to patients
• Cancels and reschedules appointments, as necessary
• Ensures that daily deposits and designated paperwork are sent to the Business Office each day and that information is complete and accurate
• Prints daily reports to verify insurance authorizations are in place and complete for the patient’s appointment
• Prints weekly reports to ensure services/equipment are available across all five locations for patients needing interpreter services during their visit
• Maintains work area and patient waiting areas in a neat, clean, and organized condition
• Sorts and distributes mail and inter-office pouches daily.
• Fax and Scan documents in a timely manner
• Prepares clinic signage for Saturday clinic, holidays and days the office is closed
• Compiles and distributes patient feedback received in clinic to the organization on a monthly basis
• Willingly assists others as necessary to keep work current, meet deadlines or maintain even workload
• Cooperates with other employees and demonstrates a good attitude
• Performs an acceptable quantity and quality of work on time as required
• Models professional and ethical behavior. Demonstrates honesty and integrity
• Accountable to maintain own time card and keep over-time hours in accordance with company policy
• Performs and assists in other special projects and duties as assigned
Other Essential Functions
• Must be willing and able to work a variety of hours and work in the various locations as needed.
• Must present at the workstation and ready for work at the scheduled time
• Participates in department and company meetings, as requested
• Performs other duties as assigned
Refer to ID when applying |
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