We are offering a permanent employment opportunity in the industry, located in Rochester, New York. This role of Sales Support plays a critical part in connecting our customers and production team, ensuring smooth operations and customer satisfaction.

Responsibilities:

• Handle sales-related communications through phone or email, including orders, quotes, and inquiries
• Support the production team by coordinating with account managers, logistics, and quality teams
• Collaborate with the production planning and procurement teams for efficient order processing
• Use company-developed methods to calculate and provide quotations to customers
• Utilize the ERP system for various tasks like order processing, quoting products, loading parts, and more
• Review and implement changes and updates to sales orders as needed
• Address customer queries related to product receipt issues in a timely and detail oriented manner
• Update and manage customer information portals regularly
• Assemble and print sales order packets
• Ensure compliance with company's sales, marketing, and export/import policies
• Prepare sales analysis reports, customer order listings, and other customer-related reports.

• Proficiency in B2B Sales is required. Applicants must have a strong understanding and experience in this area to effectively support our sales team.

• Experience with Purchase Orders is necessary. Candidates should be comfortable with creating, managing, and tracking purchase orders as part of their daily responsibilities.

• Ability to generate Customer Quotes is crucial. The role demands the frequent creation of accurate and competitive quotes for our customers.

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.