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ACH Services Analyst Job in Cleveland, Ohio US
Monster
 
 
 
 

Job Summary

Company
KeyBank NA
Location
Cleveland, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
2+ to 5 Years
Job Reference Code
78864053

ACH Services Analyst

About the Job

Location:
4910 Tiedeman Road - Brooklyn, Ohio 44144

Qualified candidate must report to the Tiedeman Offices at least once per week.

JOB BRIEF

This position is scheduled primarily from 8:00 AM until 5:00 PM EST. This position is within the ACH Operations team under Payment and Deposit Services. Under limited or no supervision, the Analyst expertly monitors the progress of ACH file processing and Exception processing. The Analyst ensures the team members have the proper tools and training to be successful in their roles, performs testing, assists with procedures, works with Risk Review partners, and drives initiatives with clients, relationship managers, ECP partners and other internal partners. Will become an expert in our processing system (PEP+) and provides on-site support to the ACH Operations teams.

ESSENTIAL JOB FUNCTIONS

Acts as extension of leadership, but escalates issues timely and as needed Assists management in all projects, audits, and system upgrades as needed
Oversees phone reporting to ensure calls are handled and associates are staffed for incoming calls
Assists with completing procedural reviews and score carding on a monthly basis
Partners with Technology and Support for PEP+ changes and testing, as needed
Trains team members on new processes and procedures
Acts as go-to for the team in assisting with questions, issues, and research items
Recognizes gaps in the process and makes suggestions for continuous improvement
Assesses strengths and developmental needs of team members and provides feedback to management
Develops plans and delivers training to new hires
Assesses strengths and developmental needs of team members and provides feedback to management
Other duties as assigned

MARGINAL OR PERIPHERAL FUNCTIONS

Backup for ACH functions as needed.

REQUIRED QUALIFICATIONS

Three to four years' experience working in a high production, deadline-oriented environment
Experience managing personal deliverables that have client facing impact and SLA
Ability to read and follow instructions including complex processing procedures
Experience in writing procedures
PC skills to include proficiency with Word and expertise with Excel
Strong written and verbal skills with the ability to summarize information
Possess strong interpersonal skills with the ability to build and manage good working relationships
Ability to remain flexible and effective in a fast-paced team environment
Ability to adhere to and demonstrate the Key Values

PREFERRED QUALIFICATIONS

ACH processing knowledge
Familiarity with PEP+ application
Familiarity with Wire transaction processing and/or Dovetail
Experience communicating with different levels of management and internal partners
AAP certified

COMPETENCIES/SKILLS

Requires working in a high production, deadline-oriented environment
Must have the ability to communicate effectively to various levels of associate, internal partners, and clients
Follows established corporate and department policies and procedures Demonstrates adaptability and detail orientation, shows work commitment, and manages stress
Prioritizes work, focuses effectively, and has the ability to multi-task during peak periods of processing
Seeks and accepts feedback
Drives results
Willing to cross-train associates as the SME of our processes
Questions effectively/demonstrates analytical skills
Provides specific, timely feedback
Consistently demonstrates the Key Values of Teamwork, Respect, Accountability, Integrity, and Leadership

EQUIPMENT USED/PHYSICAL REQUIREMENTS

PC - Phone - General office equipment

TRAINING REQUIRED

ACH training via Keys2Learn, PEP+, Recorded Virtual meetings, and with team members

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $50,000 to $60,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click for a list of benefits for which this position is eligible.

Please click for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 04/12/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
 
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