Rehab Liaison

Department: InPatient Rehab

Shift: Days

Daily Work Times: 7:30 a.m. - 4:00 p.m.

Scheduled Biweekly Hours: 80

Position Summary:

Serves as advocate for acute care patients to achieve the appropriate level of post-acute care.    

Essential Functions and Responsibilities:

1.                  Develops and establishes effective working relationships with all referral sources both internal and external.  Facilitates professional communication with all members of acute care team, community organizations, and insurance companies.  Coaches, encourages, and monitors teamwork and represents a positive first impression of the inpatient rehabilitation unit.

2.                  Employee is the first to assess patients, reviews their medical records and determines whether they should be admitted for care and or followed for future potential admission.  This requires decision-making for the appropriate level of care; may include admission/transfer reviews, utilization reviews, and surgical schedule reviews.

3.                  Employee facilitates acute rehab admissions for those referrals that are appropriate for admission to the inpatient Rehab Unit.  In collaboration with the acute care hospital staff and the rehab team, collects required patient information and completes all documentation that is required for admission.

a.       Employee assesses acute care patients to identify needs, rehab potential, resources and care goals.

b.      Employee participates in pre/post screening problem solving. 

c.       Conducts tours and greets families and other decision-makers.

d.      Employee understands or facilitates pre-admission insurance authorization process.

4.                  Employee maintains a working knowledge of the requirements of payers most frequently encountered in the patient population.  Employee maintains responsibility for the communication of clinical information required by the payer. 

5.                  Employee utilizes expert insurance authorization process knowledge to prepare for customized reviews of the medical record and required authorization process including initial approval and subsequent approvals.  This may include prepping for the peer-to-peer reviews between the physician and insurance company. 

6.                  In collaboration with the acute care hospital staff, completes pre-screen process required for admission to Rehab Unit and enters completed screen into CMS tool within 24 hours.

7.                  Collaborates with the referring hospital staff, inpatient staff and admitting physicians to determine an admission plan and admission date that is appropriate for the patient and the referring hospital.

8.                  Employee completes admission and post-acute care placement work unique to inpatient rehabilitation in place of the acute care case manager to assist with through put and appropriate level of care. 

9.                  Employee demonstrates patient advocacy and sustains team focus and provides guidance in team decision-making.

10.              Employee explains the types of care and expectations of services the rehabilitation facility offers to the patient and families. 

11.              Employee develops relationship in the community on behalf of the Rehab unit and the McLaren network by rounding on appropriate call points with goal of incremental referral development.

12.              Employee analyzes referral patterns of physicians or case managers and prioritizes to increase referral relationships for the McLaren network. Provides reporting trends and activity to the rehab management team to develops strategic initiatives for market development for assigned territory.

13.              Develops relationships with current and potential referral sources including insurance case managers and payer sources with education regarding rehabilitation.

14.              Employee develops and establishes excellent working relationships with network partners and their admissions team.

15.              Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.  May develop and conduct in-service training programs for internal staff and/or professional organizations.

16.              Complies with federal, state, and local legal and certification requirements by studying requirements; advising management on need actions.  This includes compliance with all health care regulations.

17.              Employee is aware of the compliance rule @ 60% and reporting any issues to management and PM&R Medical Director.

18.              Performs other related duties as required and directed.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation.  We are an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws.  We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.