Job Information
Discover Senior Bankruptcy Representative in New Albany, Ohio
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
This position is currently based in our New Albany customer care center and is considered an on-site position.
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
We are currently hiring for a schedule with a start time of:
- 8:00 AM EST(Ohio)
Note: Shifts are Monday - Friday
What You’ll Do
Responsible for providing high quality service by responding and resolving customers questions about their Discover Card account pertaining to active, discharged, and or dismissed bankruptcy cases.
Specialists will ensure the customer's experience is both thorough and comfortable.
Resolving customer's issues via the telephone is partnered with non-phone related processes pertaining to the goal of ensuring that all bankruptcy rules and regulations are followed as they relate to Discover Card customers.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
How You’ll Do It
Provides customer service to incoming bankruptcy calls including research, following process through to conclusion, documents appropriately including updating account information.
Specialist on four bankruptcy processes, testing of new processes / systems (UAT) recording findings from reports, tests and handles any subsequent training.
Responsible for review of critical bankruptcy processes.
Maintains assignments to ensure completeness within prescribed time frame.
Acts as a lead for the team when the Team Coach or Team Leader are not available and may train other representatives.
Qualifications You’ll Need
The Basics
- H.S. Diploma or GED
Bonus Points If You Have
- Associates Degree in Finance or related field
#INDDFS
#ZRDFS
A credit screening may be required for some roles within Discover Home Lending.
Application Deadline:
The application window for this position is anticipated to close on Apr-06-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $17.50 to $22.42. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) (https://www.dol.gov/agencies/ofccp/posters)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.