Job Information
ABM Industries IAD Wheelchair Agent in Dulles International Airp, District Of Columbia
Overview
Position Summary Details
The function of this job is to fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who desire wheelchair assistance for their comfort. Passenger services positions are very customer service oriented and “tipping” is allowed and customary.
Essential Functions
At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
Interact with passengers in a positive interpersonal way
Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
Responsibilities
Safely transport passengers from gate to gate, curb to curb, or gate to curb dependent upon whether they are
In-terminal plane transfers, originating passengers, or destination-arriving passengers
Assist passengers at baggage claim as necessary
Coordinate with dispatcher for assignments (dependent on airport)
Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger
Other:
Physical Demands:
( The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
The individual may be required to stand and walk for 2/3 or more of the work shift.
Individual may be required to talk, hear, and use hands to handle or feel, bend and/or crawl for 2/3 or more of the work shift.
Individual may be required to lift to 50 pounds or more for up to 2/3 of the work shift.
Work Environment:
The work environment has a moderate to high noise level.
Weather temperature within the warehouse
Specific Job Knowledge, Skill, and Ability:
Language Skills:
Ability to communicate effectively in the English language.
Ability to read and interpret documents such as safety rules, operating and procedure manuals.
Ability to write routine reports and correspondence.
Ability to effectively present information, and respond to questions from passengers, groups of managers, clients, customers, and the public.
Math Skills:
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability :
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Grooming:
Must always wear appropriate uniform and badge/ID.
Employee must comply with guidelines set in the ABM Aviation Standards of Employment.
General Company Requirements:
Employee must comply with the Company’s uniform and grooming standards and must always wear his or her SIDA badge/Airport ID.
Employee must comply with all guidelines and policies set forth in the ABM Aviation Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.
Education:
- High School Diploma or GED preferred.
Experience:
- Previous aviation, aircraft appearance or cleaning experience preferred.
Overall:
Must be 18 years of age or older.
Must be able to communicate effectively through English language
For the SIDA Badge Application (Airport Badge: Required by TSA, MWAA and CBP) purposes, must have the following documents in case we move you forward for the next steps:
Identification with Current Address (Choose one)**
State ID
Driver's License
Citizenship Verification (Choose one)**
US Citizens: US Passport or US Birth Certificate/Naturalization WITH SSN
Foreign Nationals: Green Card or Employment Authorization Document (EAD) accompanied by SSN Card (if a green card is not available)
EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10 (ineligible to be hired by IAD ABM)
This job description is subject to change at any time, at the discretion of management.
REQNUMBER: 83597
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.