Job DescriptionWe look forward to reviewing your application!All applicants must include a resume.Visa sponsorship not available.Contact us at 1.800.562.0999 x11111 with any questions.We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.
Bring your organizational, leadership skills and thirst for solutions to an organization that cares about its members and the community! As the Member Solutions Assistant Manager, you'll be managing staff and collection activities for consumer loans and loan loss recovery. You'll be responsible for the day-to-day staffing and personnel issues, exercising discretion and independent judgment with limited supervision. You'll be serving as secondary point of contact for branches and corporate departments for any operational questions or issues. Ready to join a fast-growing company, with great people, doing great work, look no further - you may have found your dream job!
Your day may include:
Overseeing and monitoring activity of the Member Solutions Department including all collections, bankruptcies, legal, charge-offs, and repossessions
Working with the department manager in executing strategies that affect monthly department scorecard metrics and staff performance
Preparing the month-end report detailing volume and the credit union's loss and charge off ratios
Preparing and monitoring scorecard, metrics and performance of staff by generating and reviewing monthly scorecard metrics
Demonstrating and reinforcing expectations for excellent member service by modeling and coaching effective behaviors
Supervising, motivating, coaching, and evaluating department personnel, while maintaining a team atmosphere
Monitoring call volume and service level, including individual performance
Performs Collector file reviews to ensure department work standards are being met
Temporarily acting as the department Manager in the event of absence
Responding to internal and external member complaints (DFI, Attorney General) while handling member escalations, as needed
What you bring to the team:
High school graduate or equivalent, or greater
Three (3) years or more of experience in collections
Three (3) years or more of experience in the financial industry
Three (3) years or more of supervisory experience
Certification in Financial Coaching, or ability to obtain within 6 months of hire
Extensive knowledge of consumer laws and regulations, policies, procedures and principles of lending
Strong negotiation skills
Extensive experience collecting severely delinquent loans
Strong leadership, influencing and presentation skills
Ability to work under stressful conditions while maintaining professionalism, and enthusiasm
Strong working knowledge of personal computers to include Microsoft Office products
Analytical decision-making and problem solving ability
Confidentiality, compassion, empathy and sincerity in dealing with the sensitivity of members
Strong, highly developed interpersonal skills and communication (written and verbal)
Competitive pay: $69,793.46 - $104,690.20 annual, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package
The range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position.
The target range for qualified new hires is typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account.
Where we're located: 330 Union Ave, Olympia WA. Employee must reside and perform all work in the state of Washington. This is a hybrid position that blends working in-office and from home. Works onsite at least one (1) occasion per week, with some additional onsite time to meet business needs.
When you'd work: Monday - Friday, 8:30am-5:30pm, minimum 40 hours per week, with scheduling flexibility required to meet the service needs for this full time Exempt position
Working from home/hybrid requirements:
Reliable, high-speed home internet connection
Private, confidential workspace, away from distractions and other people
Suitable desk/surface and desk chair
Perks: Here are a few benefits and perks we offer:
Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU
Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
Part-Time employees accrue general leave, on a monthly basis
11 Paid Holidays
Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
Employer paid Long Term Care plan for Part-Time employees
401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
Paid Volunteer Leave
Tuition Assistance
Employee Assistance Program & Employee Discounts
And, you get to work with some awesome people!
WSECU is honored to be recognized as the number one credit union in in the state on Forbes magazine's list of best credit unions in Washington. Members are at the heart of everything we do. Their feedback helps us determine our path and knowing that same member feedback led to this recognition is incredibly rewarding.
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#LI-Hybrid
Equal Opportunity Employer
We also proudly support veterans and those currently serving in the armed forces