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Specialist II - Box Office Specialist

Posting Details

Come and join the Bearkat community!

Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.

SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

Posting Information

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Requisition 202400137S
Title Specialist II - Box Office Specialist
FLSA status Non-Exempt
Hiring Salary
This position is a pay grade 3. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf.
Occupational Category Technical/Para-Professional
Department Auxiliary Services
Division Division of Finance and Operations
Open Date 04/18/2024
Open Until Filled Yes
Educational and Experience Requirement
Associates Degree in arts management, business administration or a related field. Two years of experience in a related field. Experience with accounting or bookkeeping related to event ticketing operations is preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position
Performs specialist duties for the Box Office operations. Coordinates with the Patron Services Manager for the Gaertner Performing Arts Center, University Theatre Center, and other venues under the management of the College of Arts & Media (CAM).
Primary Responsibilities
Performs specialist duties and clerical functions regarding box office at two box office locations and five venues on campus. Collaborates with university staff, faculty, and students to promote patron services across the College of Arts & Media (CAM) by assisting to ensure all ticketed events are uploaded and available for purchase. Prepares and processes payments with ticket stubs and cash receipts for daily deposits. Receives and responds to information requests related to CAM public events. Assembles and prepares data for reporting and analysis to assist the Performing Arts Ticket Office Manager. Supports programming and monitoring box office websites. Assists with providing direction to student employees. Works with other university departments to ensure all fiscal and inventory requirements are met, including audit, internal control, reporting, and loss prevention. Engages in community outreach to promote events as a university representative to the public. Performs other related duties as assigned.
Other Specifications
Requires a comprehensive understanding of university infrastructure, policies, procedures, as well as thorough knowledge of live event operations, including ticketing-related hardware, software, and office systems. Capable of seamlessly transitioning between tasks, while maintaining efficiency and composure. Must have the ability to solve operational problems and make suggestions for process improvement. Must possess strong attention to detail and be able to work independently and effectively with faculty, staff, and students in a fast-paced environment. Excellent written and verbal communication skills are required. Analytical and multitasking skills necessary. Must be proficient with Microsoft Word, Excel, PowerPoint, and Outlook.

 Working nights and weekends are required for events.

Up to 20% of this position, over the course of the year, may work remotely as determined by the supervisor.
Full Time Part Time Full Time
Position Number
Quicklink https://shsu.peopleadmin.com/postings/38875
EEO Statement

EEO Statement
Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.

Annual Security and Fire Safety Report

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Letter of Recommendation 1
  2. Letter of Recommendation 2
  3. Reference Contact Information

Screening Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn about this position?
    • The Chronicle of Higher Education
    • Diverse Issues in Higher Education
    • HBCU Connect - Historically Black Colleges and Universities
    • HACU - Hispanic Association of Colleges & Universities
    • The Journal of Blacks in Higher Education
    • Association for Women in Science
    • TWC - Work in Texas
    • Inside Higher Ed
    • Higher Ed Jobs
    • HERC - Higher Education Recruitment Consortium
    • SHSU Website
    • SHSU Employee
    • SHSU Recruiter
    • Other
  2. If your response to the question above was "SHSU Employee" please indicate employee's name and department.

    (Open Ended Question)

  3. If your response to the question above was "Other" please indicate from what source.

    (Open Ended Question)