WI3666329

2

Vocational Degree

Associate Degree

First Shift (Day)

40

JOB REQUIREMENTS: WHR Global is seeking a customer service-oriented
Relocation Associate to add to our team! Relocation Associates provide a
variety of resources and services to transferees to aide in global
relocation. This full-time position is responsible for timely responses
to all calls, emails, and communications from transferees, business
partners, and other associates related to the relocation process.
Responsible for maintaining appropriate records including proactive
follow up as required. WHR Global is a premier employer in Pewaukee and
a nine-time winner of the Top Workplaces Award. If you have customer
service experience, background in social services, or just a passion for
helping others, check out our position! Position Purpose/Objective:
Serves transferees, clients, third party vendors, and internal
departments by analyzing relocation options, executing the best options
and providing accurate and dependable information regarding the
transferee\'s relocation, using Associate\'s real estate knowledge.
Reports to the Counselor on providing the services and benefits of the
client\'s relocation policy. Also negotiates conflicts in resolving
transferee issues and other service problems using Associate\'s
independent judgment and discretion. Essential Duties &
Responsibilities: Exercise independent discretion in reviewing contracts
with potential real estate brokers, negotiating contracts and binding
the Company to the contract, working with transferee to ensure their
satisfaction with the agent chosen. Exercise independent discretion in
authorizing expenditures on behalf of the Company related to the
relocation of a transferee. Exercise independent discretion in
discerning the needs of a transferee and meeting the real estate and
transportation needs of the transferee while maintaining positive
customer relations and maximizing the use of resources available to the
Company. Exercise independent discretion in analyzing, challenging and
approving appraisals provided by real estate agents, using Associate\'s
real estate knowledge. Exercise independent discretion in ordering any
necessary inspections, delivering inspection results to transferee and
effectively communicating results and any required remediation,
utilizing Associate\'s real estate knowledge. Exercise independent
discretion in negotiating any required repairs and obtain the
appropriate release agreement once repairs are completed, while keeping
transferee informed of such repairs. Process expense reimbursements by
analyzing, troubleshooting, and approving transferee-submitted expense
reports. Effectively manage listing paperwork including WHR-specific
documents such as the exclusion clause and any modifications to addendum
during the required listing period. Demonstrate competency when
reviewing title documentation for property tax and scheduled fee
information as well as any potential title issues. Understand the
appraisal process and how this information is used to determine the
amount of the buyout (if applicable). Assist transferees by answering
policy specific questions regarding their relocation process and explain
the benefits provided by and the forms required by the transferee\'s
employer. Maintain transferee records by updating information and
required documentation Initiate relocation services in the core
processing system (CARICS) and with service providers for our
transferees. Maintain weekly contact with transferee and assist them in
maximizing their benefits. Establish a respectful and sincere
relationship with the transferee, agent, and the client. Communicate the
necessity of the required documents and provide guidance on how they are
to be completed. Enter the information from the required documents into
the core processing system (CARICS) once received from the transferee.
Effectively communicate and manage the Broker Market Analysis (BMA)
process for the transferee. Maintain weekly contact with the listing
agent \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Position
Requirements & Qualifications: Ability to work in a fast-paced
environment with minimal supervision and regular attendance. Strong
verbal & written communication with the ability to present information
and respond to all levels of an organization both internally and
externally. Individual must present themselves positively and
professionally and maintain a strong work ethic. Multi-task multiple
projects with excellent organizational skills and ability to meet
critical time deadlines. Above-average language skills with the ability
to read, analyze and interpret with reasoning ability skills and
flexible thinking. Ability to interpret technical instructions in either
mathematical or diagram form. Mathematical Skills with ability to
calculate figures and amounts such as discounts, proportions and
percentages. Strong organizational skills and the ability to handle
multiple projects and meet critical time deadlines are crucial to this
position. Ability to learn and retain all necessary policy, relocation,
and real estate knowledge as needed for success High customer service
model and proficient conflict resolution is essential This position is
not eligible for 100% remote capabilities and is required to have
face-to-face interactions with colleagues and be on-site in Pewaukee.
Hybrid model (Wednesdays/Thursdays remote), 3 days in office is
expectation for on-site attendance. Bilingual candidates are a plus!
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online: www.whrg.com/careers/
Other: Accommodations can be made for those individuals who request it.
Please contact us at hr@whrg.com or 262-523-2800 Qualified females,
minorities, and special disabled veterans and other veterans are
encouraged to apply.

Attn: Human Resources - WHR GLOBAL
N27W23681 Paul Rd
PEWAUKEE, WI 53072