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Slot Machine Attendant
Date Posted: 12/14/2021
Job #: 9710355
Location: Black Hawk
Job Title: Slot Machine Attendant
JOB SUMMARY:
Ensure slot playing customers are kept in play by experiencing the full range
of fast and friendly guest service through well maintained machines,
efficient change service, and promotion of customer programs and events.
ESSENTIAL JOB FUNCTIONS:
Observes all activity throughout the casino offering assistance to slot
machine players, and instruction, and advice on machine functions and
payouts. Develops customer loyalty by delivering unparalleled guest
interactions. Demonstrates knowledge of the various types of slot machines
and identifies major malfunctions and corrects minor machine malfunctions
including coin, hopper and bill validator jams. Carries required slot tools
to help fix machine problems. Identifies jackpot and hopper fill
transactions, processes, verifies and completes them promptly,
accurately and with the highest degree of service. Participates in slot
machine maintenance, upgrades and new installations. Demonstrates awareness
of the various types of slot cheating methods and recognizes any potential
attempts. Handles routine customer complaints and incidents and exhibits the
appropriate discretion to identify situations that require the attention of
supervisory personnel. Always becomes well versed in the various property
events and relays same to slot machine players. Help keep casino clean,
secure, and well maintained. Responds appropriately and professionally over
...
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