Job Description
We empower the best people to help sustain our world. 100% employee-owned. Independence guaranteed.
Company:ACRT Services, Inc.
About The Team
ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, arborist training, customized safety courses, technology solutions, utility metering services, and more. At ACRT Services, our organizational culture is built on four strategic pillars including the people and the amazing things they can accomplish, dedication and the success it brings over the long term, process and the benefits of a job done right and education and the difference it can mean in the lives of those we touch.
About the Role
The Business Analyst, Custom Software reports to the Business Analysis Manager at ACRT Services. This position will play a key role in analyzing business information, methods, systems, processes, and procedures to determine practical business solutions. This position will also confer with personnel in business units to identify current state and help stakeholders envision how their work processes or systems will need to change to support the future state. The business analyst will create descriptions of business needs and future state requirements as well as manage the portfolio of IT projects and initiatives. This position requires a high degree of organization and excellent attention to detail.
What You'll Do
Software Implementation
Collaborate closely with internal stakeholders to identify, analyze, and document business requirements for custom software and third-party systems
Write stories to be developed by internal or offshore development teams
Manage a product backlog of requirements
Document data integrations and data mapping
Facilitate use acceptance testing including writing test scenarios and performing testing on system changes
Project Management
Oversee project implementations for custom software or third-party systems
List and track project status and timeline, establish project scope an estimates
Manage relationship with offshore development teams
Communicate status of project work
Process Management
Provide support for questions, troubleshooting, and software enhancement requests for field staff and customers on software solutions
Provide training to internal and external users on current or new systems
Support the business development and operations teams in sales conversations as an IT custom software subject matter expert
Assist with RFP responses, software solution overviews, and demos
Other duties as assigned
About You
Must haves:
Education: Bachelor's degreeOR 5 years of business analyst, quality analyst, project management, or vegetation management experience in lieu of a degree
Experience: 3 years of business analyst, quality analyst, or project management experience or 3 years of experience in a vegetation management role
Nice to haves:
Education: Master's degree in Business Administration, Computer Science, or Computer Information Systems
Experience: 3 to 5 years of related business analyst experience and 1 year of experience with agile projects
Your Skills
Ability to use critical thinking to solve problems using the resources that are available.
Possesses strong written, oral, and interpersonal skills with the ability to communicate with internal stakeholders, vendors, consultants and external customers or potential customers.
Ability to breakdown complex processes and turn them into actionable requirements.
Aptitude to learn technical system configuration.
Self motivated with a positive attitude.
Possesses strong time management and organizational skills.
Experience with Microsoft Suite of products including Microsoft Excel.
Knowledge of agile delivery methodologies.
Ability to work with an offshore development team.
Experience working with custom applications preferred but not required.
Benefits
Health and Safety
Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Retirement
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
Time Off
Paid Vacation and Sick Time
Paid Holidays including the day after Thanksgiving and Christmas Eve
Veterans Day paid time off for our veterans
Perks
Company paid cellphone or mobile allowance
Tuition reimbursement program
We believe in being comfortable at work. ACRT Services has abusinesscasual dress environment that allows you to wearjeans!
Where We Work
At ACRT Services we prefer in-person employee interaction and we rely on collaboration among groups to be successful and agile, which means we expect work in the office to continue as an important part of our company culture and a key to employee success. This position is a remote hybrid role for employees living near the Stow office, meaning employees will be required to come into the Stow, Ohio office on a weekly or as needed basis. For employees that live outside of a reasonable distance from the Stow office, this position will be remote.
Standard office equipment will be provided to work in the office and at home - a dedicated space at home to work is also required. Uninterrupted home-based internet is a must in your home to attend and host video calls, along with a minimum bandwidth speed of 20 mbps. If you do not have an in home office space or cannot meet the internet needs, an office space will be provided for you in the company's Stow, Ohio office.
This position is not open to candidates located in Colorado/ California / Connecticut / Maryland / New Jersey / New York / Nevada / Rhode Island / Washington (state) / Toledo, Ohio and Cincinnati, Ohio.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
ACRT Services, Inc. is an EEO/AA Employer | M/F/Disabled/Vet
Please visit our website to view the Equal Employment Opportunity Posters provided by OFCCP.
