Job Listing
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| Job ID: 13940893 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Customer Service Agent Seasonal |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 20, Work Type: Regular |
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| Salary Offered: | $16.75 - $16.75 Hourly |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Description
JOB SUMMARY
The Seasonal CS Agent position is responsible for supporting peak season operations. Specifically, seasonal agents are accountable for providing total customer service to all customers for both scheduled and charter service. This position will be responsible for providing exceptional customer service at the ticket counter, passenger gate, and baggage areas.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides exceptional customer service to passengers through the Terminal to include ticketing and baggage
Provide general information to passengers, such as directions and flight information
Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats
Provide information upon customer inquiries including arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
Enforce safety/security measures and monitor sensitive safety zones
Ensure compliance with FAA, Sun Country, and airport regulations
Any other duties assigned by management
SUPERVISORY RESPONSIBILITY
None
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Previous customer service experience
Effective communication skills, both written and verbal
Ability to work efficiently under time constraints
Ability to work a flexible schedule including nights, weekends, and holidays
PREFERRED SKILLS
Previous airline customer service experience
WORK ENVIRONMENT
This job operates in an airport terminal. The noise level in the work environment is usually moderate but may become high at various times.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 60 pounds and occasionally lift and/or move up to 100 pounds. This position will be required to occasionally push/pull up to 300 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
ADDITIONAL NOTES
Must be able to obtain an MSP SIDA badge with a CBP Seal.
Seasonal Peak Required Availability & Minimum Hours:
MEA week (October- Wednesday through Sunday): 10 hours
Thanksgiving (Sunday before Thanksgiving to Sunday after): 15 hours
Christmas/New Year Holiday (12/15-1/8): 15 hours per week/45 hours for period
Spring Break (2/15-4/8): 15 hours per week/15 hours for period if student or teacher; 60 hours for non-student or teacher employees
Summer (Last week of May to Sep 1) - 15 hours per week/220 hours for period
AAP/EEO STATEMENT
It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
EOE of Minorities/Females/Vets/Disability
Refer to ID 77598015_2 when applying |
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