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Internal Communications & Marketing Manager

Posting Details

Posting Details

Job # 040869
Department Code 31050-5110
Department Department of Public Safety
Job Title Internal Communications & Marketing Manager
Location Syracuse, NY
Pay Range $58,500 - $70,000
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level S5
FLSA Status Exempt
Hours
Standard University business hours:

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.
Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description
The Internal Communications and Marketing Manager, reports to Campus Safety and Emergency Management Services (CSEMS). The mission critical position provides internal and public communications for departments that report to CSEMS, including Public Safety, Emergency Management and Communications, Global Safety Services, Fire and Life Safety Services, and Administrative and Technical Services. The position is instrumental in the development and strategic oversight of social media communication. Reporting to the Director of Emergency Management and Business Continuity Planning, the position works collaboratively with the individual departments that report to CSEMS to manage, administer, develop and coordinate departmental public relations matters, messaging, digital and social media content. The position assists with disseminating critical emergency communications to the University community as necessary.
Qualifications
  • Bachelors degree in communications or a communications related field or equivalent combination of education and experience in law enforcement public and media relations preferred. Master’s degree in related field preferred.
  • Experience in a university or college setting preferred.
  • Must successfully pass a criminal background check, participate in initial and random drug screening program.
Job Specific Qualifications
  • This position requires a significant amount of self-directed and independent activity coupled with a highly creative perspective to cultivate the mission and vision of CSEMS.
  • Strong managerial, interpersonal, verbal and written communication skills.
  • Must be able to work independently and take initiative where/when possible.
  • Excellent organizational skills with ability to be flexible to changing priorities.
  • Proficient in email, Microsoft Office and publishing applications like the Adobe Design suite.
  • Webpage development using WordPress content management system, HTML knowledge, content and digital and social media management skills necessary.
Responsibilities
  • Coordinates with the University’s communications division for critical, time-sensitive, public-facing, external communications. 
  • Coordinates internal staff communications systems, including shared online/interactive spaces.
  • Provides interview and publication coordination, assistance, and appropriate training if needed, with point of contacts in various CSEMS section.
  • Prepares and distributes information of internal interest to CSEMS audiences/Listservs.
  • Develops strategic print and electronic communications and messaging for CSEMS.
  • Manages and writes content for the CSEMS websites.
  • Utilizes emerging electronic communications technology and social media outlets to capture the intended audiences.
  • Coordinates with Department of Public Safety (DPS) Director of Emergency Management, Duty Officers, and/or Commanders on work schedules to provide appropriate 24/7 coverage for emergencies and critical incidents.
  • Edits and provides quality control for disseminating flyers, reports/presentations, crime prevention giveaways, and publications for CSEMS communications.
  • Collaborates with the University’s Division of Marketing on branding protocols.
  • Screen media inquiries for CSEMS and coordinate the scheduling of any approved interviews with department senior leadership and delegates.
  • Respond directly to and supplement media and news story interviews as needed, including student media groups. Track media inquiries.
  • If practical, report to the DPS Emergency Communications Center (ECC) for the duration of an Orange Alert, or as otherwise directed by the duty commander to coordinate and respond to media-related matters.
  • Edit and publish electronic and print University-wide public safety alerts and notices.
  • Prepares press releases related to DPS matters for approval by senior leadership and/or University News Services.
  • Trains, outlines policies and procedures for CSEMS interns, student employees and/or staff members that are involved in social media content, production/maintenance, and/or videography.
  • Oversees, supports and devises strategy for CSEMS social media and web-based communications.
  • Monitors global trends and remains current with emerging technologies, including digital and social media networks and mobile technology, and news coverage related to policing and public safety service, with emphasis in higher education.
  • Develops communication plans, media kits and portfolios for CSEMS departments.
  • Utilizes practical media solutions to enhance websites and social media and deliver strategic messaging to target audiences.
  • Participates in testing the Orange Alert systems and first-responder emergency drills.
  • As directed, serves as backup support to the Director of Emergency Management and Business Continuity Planning in recording and appropriately disseminating information from various emergency responder teams including various emergency preparedness committees, table-top teams, working groups and task forces as needed.
  • Assists with coordinating community engagement and internal CSEMS events, generates physical content (photo opportunities, interviews, social media posting).
  • Supervises interns, student or temporary employees that are assigned to PIO/Communications jobs/responsibilities.
  • Engages in the University’s diversity, equity, inclusion, and accessibility (DEIA) and performance partnership programs, provides constructive feedback to direct reports; aligns goals with the mission and vision of the University and CSEMS.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
Quick Link https://www.sujobopps.com/postings/104488
Job Posting Date 04/30/2024
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first find out about this position?
    • sujobopps.com (Syracuse University Online Employment website)
    • Syracuse University HR Recruiter
    • Virtual Career Fair (via NYS Department of Labor)
    • SUNY EOC (Equal Opportunity Center)
    • Women’s Opportunity Center
    • Jubilee Homes
    • Syracuse Northeast Community Center
    • Interfaith Works
    • JobPlus
    • Syracuse.com
    • Chronicle of Higher Education
    • HigherEdJobs.com
    • HERC (HERC Higher Ed Recruitment Consortium)
    • InsideHigherEd.com
    • Indeed.com
    • DiverseEducation.com (Diverse Issues in Higher Education website)
    • LinkedIn Job Posting
    • Facebook
    • Job Fair
    • Search Firm
    • Referred by an SU Employee
    • Other
  2. * If "other", please describe how you first found out about this position.

    (Open Ended Question)