WI3673746

1

$10 + hourly

Third Shift (Night)

40

JOB REQUIREMENTS: The Desktop Support Point Of Sale Technician serves as
the first point of contact for IT related support, providing tier 1 and
2 client support for all technical issues relating to hardware,
software, printing, connectivity, mobile technology, Point of Sale
Technology, and user set up and authorization, working all requests,
incidents and problems through to resolution. A critical role of the
Desktop Point of Sale Technician will strive to provide the best
possible end user computing experience for all MC employees. The Desktop
Support Point of Sale Technician will be hands on with maintaining a
Point of Sale infrastructure while also assisting in printer setup and
maintenance, peripheral hardware support and maintenance and user
account maintenance. This role is committed to addressing recurring
issues through consistent ITIL practices. ESSENTIAL DUTIES AND
RESPONSIBILITIES: Provide daily support for PC hardware and software,
including: Windows 10, Office 365 and other departmental and enterprise
applications. Participate in installing, configuring, and maintaining
computer operating systems and images. Install and troubleshoot
peripherals for users. Aid in troubleshooting smartphones and other
related ad hoc devices. Ability to work outside of normal business hours
to meet customer demand. (Nights & Weekends) Asks appropriate probing
questions to gather relevant information to aid in resolution of
request. Documents, tracks and monitors client incidents and requests in
ticketing system to ensure timely and accurate resolution. Sets client
expectations when opening and assigning tickets and ensures all
request/services are executed on time in accordance with service level
agreements with the business. Prioritizes and escalates support
incidents and requests based on business impact and documented
guidelines. Makes recommendations to better assist end users and improve
the overall efficiency of daily operating procedures. Acquires and
maintains current knowledge of core hardware standards and applications,
as well as new technologies/applications being introduced in order to
provide technically accurate solutions to clients. Assists in special
projects as needed. Assist the Milwaukee County Zoo in day by day Point
of Sale operation to ensure smooth business operations. COMPUTER SKILLS:
Workstation, printer and peripheral maintenance and support skills.
General understanding of Client/Server environment. Familiarity with
Microsoft Active Directory. Solid understanding of Microsoft products
including Windows operating systems and the Office suite of
applications. Demonstrate analytical approach to problem resolution.
Excellent documentation skills Familiarity with Microsoft SCCM imaging
software Basic understanding of what a Point of Sale is and how it
functions on a fundamental level. \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: MANDATORY REQUIREMENTS: 1-3 years customer service
experience 2-year degree in an IT related field or current progress
towards a degree in combination with experience Familiarity with
Microsoft Active Directory Familiarity with Microsoft SCCM imaging
software NICE TO HAVE SKILLS: Provide daily support for PC hardware and
software, including: Windows 10, Office 365 and other departmental and
enterprise applications Participate in installing, configuring, and
maintaining computer operating systems and images Install and
troubleshoot peripherals for users Aid in troubleshooting smartphones
and other related ad hoc devices \*\*\*\*\* APPLICATION INSTRUCTIONS:
E-Mail a Rsum: joannem@cci-worldwide.com

Attn: Human Resources - COMPUTER CONSULTANTS INTERNATIONAL
10001 W. Bluemound Rd
MILWAUKEE, WI 53226