MINIMUM QUALIFICATIONS
- Education: High School diploma or GED.
- Licensure: None Required.
- Certification: CPR Certification (*American Heart Association HeartSaver CPR/AED Certification).
- Work Experience: One year experience in the Patient Service Specialist role or 3-5 years of healthcare environment experience.
- Knowledge/Skills/Abilities:
- Excellent communication/interpersonal skills and professional presence.
- Working knowledge of Microsoft Office-Outlook, Word, Excel.
- Ability to work autonomously with minimal supervision.
- Ability to apply logic and common sense to identify issues related to work performed.
- Strong analytical and critical thinking skills.
- Ability to maintain composure in stressful work environment.
- Ability to prioritize and organize to maximize quality, value, and service.
- Ability to multitask and adapt to a potentially rapid changing environment or work process.
- Excellent teamwork and collaboration skills.
- Successfully completes all required training programs, in-services, and annual competency validation within designated time frames.
PREFERRED QUALIFICATIONS
- Education: Bachelor’s degree.
- Licensure: N/A
- Certification: N/A
- Work Experience: 2-3 years office supervisory experience.
- Knowledge/Skills/Abilities:
- General knowledge of healthcare terminology.
- Experience working in multiple computer systems simultaneously.
- Strong organizational skills.
PHYSICAL REQUIREMENTS
- Physically agile; may require walking, standing running, bending, stooping, kneeling, climbing or crouching frequently.
- Medium work that may include lifting or moving objects up to 50 pounds of force occasionally, with or without assistance.
- May require moving self in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders or over head.
- May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90% of the assigned shift.
- May be exposed to inside and outside environments with varied temperatures, air quality, lighting and/or low to loud noise o May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC Guidelines.
- Communicating with others to exchange information.
- Visual acuity and hand-eye coordination to perform tasks.
- Workspace may vary from open to confined; on site or remote.
- May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.