Case Manager

Los Angeles, CA
Full Time
Experienced

ABOUT THE COMPANY:

   At A Bright Future, Inc. we strive each day to ensure that our company's goals, values, and beliefs is to provide top notch service to our clients as well as our employees.  We believe that everyone should be treated with respect.  We provide consistent leadership and on-the-job training to assist our employees with personal and career growth and development.  We also encourage all managers and supervisors to involve employees at all levels in creative problem-solving methods.  We have found that this interaction and discussion and encourages ideas to improve the workplace and increases productivity.  A Bright Future, Inc. delivers competitive and outstanding service to our participants and partner with vendors align with our Company's goals and values.  We all share a "Let's find the solution!" team attitude to ensure continued growth and prosperity.

Community Support Facilitator

The Community Support Facilitator supervises and coordinates the duties of Community Living Instructors who directly support adults with developmental disabilities to help them accomplish daily living activities at home and/or in the local community and also helps the individual to be a known and valued member of his/her local community.

The Community Support Facilitator provides oversight of the entire staff assigned to work at specific homes, coordinating personal care, training, and support to meet the goals and objectives of the individuals served.

Duties and Responsibilities:

The ILS/SLS vendor shall assign direct service supervisory staff to supervise the delivery of ILS/SLS by direct service personnel.

All direct service supervisory staff shall have the ability, as a result of any combination of relevant training and experience, to competently and consistently organize and supervise the direct provision of services to clients in accordance with the SLS vendor’s established policies, under the general supervision of the director.

TITLE: Community Support Facilitator

STATUS: Full-Time, Regular

CLASSIFICATION: Non-Exempt

PROGRAM HOURS: Non-Exempt - On Call rotation for 24 hours for 5-day shift shared with Program Director and other Community Support Facilitators

POSITIONS SUPERVISED: Behavior Health Technician and Community Living Instructor

REPORTS TO: Program Director

QUALIFICATIONS:

Education: B.A. (Preferred) or 2 years’ experience in services for disabled individuals/social service.

Experience:

At least 2 years direct support experience with people with developmental disabilities, medical involvement or psychiatric diagnosis.

1 year experience coordinating services for people with developmental disabilities or within a similar human services delivery system.

1 year experience in a Supervisory position preferred.

Other: Must obtain CPR/First Aid certifications prior to working alone with clients

Interaction/Organizational/Social Skills:

  • Must be able to relate positively to individuals, their families/conservators, neighbors, Regional Center representatives and other community members.
  • Must be mature and emotionally stable.
  • Must possess the belief and attitude that all people with developmental disabilities can be served in their communities.
  • Must be capable of using language that portrays people with developmental disabilities in a way other than the typical medical model.
  • Must possess the belief that a developmental disability is not an illness.
  • Must be emotionally capable of examining one’s self and one’s own issues with power and control when supporting and acting in the service of other people.
  • Must be able to exercise judgment and initiative in working for people.
  • Must be punctual and have a good attendance record.
  • Must have the ability to communicate in the language spoken by the individual and in writhing to the individuals served, supervisors and other team members.
  • Must be able to effectively organize a variety of work tasks for self and complete these in priority order.
  • Must wear clothing that is appropriate to the occasion and that is not excessively torn or revealing as determined by a board of the employees, peers and customers.
  • Must have own transportation, valid California Driver’s License and insurable driving record and satisfy the minimum State requirement regarding auto insurance.

PHYSICAL REQUIREMENTS:

  • Must have the ability to effectively implement First Aid/CPR procedures.
  • Most possess NEGATIVE TB CLEARANCE
  • Must have the ability to work on multiple assignments at one time.
  • Must have the ability to push people using wheelchairs and assist people experiencing seizures and assist people with transferring to/from wheelchairs.
  • Must be capable of pushing, pulling, and lifting up to 60 lbs.

PRIMARY DUTIES:

  • Manage and Supervise Community Living Instructors.
  • Assure labor is managed in a way that meets budgetary guidelines.
  • Pro-actively utilize constructive feedback, corrective action and corresponding documentation when providing supervision Community Living Instructors.
  • Assure IHSS is maximized and managed for each individual served.
  • Assure Section 8 and all other social assistance is applied for and maintained.
  • Train, Develop, Delegate and provide feedback to Service Coordinators in a way that assures outcomes are met for individuals while also meeting company financial and philosophical objectives and exceeding Regional Center requirements.
  • Train Community Living Instructors on all aspects of direct support, teamwork, documentation, reporting, behavior support plan and home maintenance procedures specific to each home.
  • Assure that the individuals served are provided with assistance in all aspects of their daily living and that they receive supports in all areas needed to live a full active life of their choice.
  • In conjunction with the individual, assure implementation, documentation and follow through on all aspects of the IPP (Individual Program Plan) for people served.
  • Assure ISP’s, behavior and health plans are in place and current for all individuals served and that accurate data is kept which addresses those plans.
  • Assure Annual, Semi-annual and Quarterly ISP’s are submitted to Regional Center for all individuals on the caseload.
  • Submission of Special Incident Reports in a timely fashion.
  • Act as an advocate for people served.
  • Assure staff coverage is always present at the specified level of support * Act as a primary liaison/consultant to clients’ Community Living Instructor team.
  • Assure that the human and civil rights of persons served are being respected at all times.
  • Review and prepare administrative reports and documents as necessary.

Secondary Duties

  • Responsible for assuring that people served are happy with their services and receiving all provisions as agreed in the IPP.
  • Responsible for ongoing Quality Assurance Audits and interviews.
  • Responsible for carrying a mobile phone and responding to calls within 5 minutes.
  • Assure thorough assessments are completed when challenging behaviors emerge.
  • Provide immediate on-site response in emergencies.
  • Communicate with Regional Center representatives, Parents/Conservators at a frequency desired by the respective individuals.
  • Work in place of a Community Living Instructor if needed.
  • Attend and participate in Individual Program Plan and interim meetings.
  • Keep abreast of curriculum and provide complimentary training to all staff to assure staff are knowledgeable in supported living principles and individual behavior strategies and other related curriculum as needed.
  • Review incident reports for trends and submit in monthly report to director.
  • Attend training and conferences to assure that ABF SLS acts as aa leader in the field.
  • Attend all Regional Center audit/IHSS interviews to assure that auditors understand implementation of supports
  • Assure that Community Living Instructors complete all duties as specified in the community Living Instructor Job description.
  • Adhere to Injury & Illness Prevention Program.
  • Assume responsibility for all other duties as assigned by Program Coordinator and Director.
  • Maintain the participant files.

What we offer:

  • Paid comprehensive initial and ongoing training program of 40 hours consisting of classroom training, online training and job shadowing/observation
  • Paid Sick/Leave Time
  • Opportunities for career advancement
  • Medical, Dental, Vision, and life insurance for qualifying full-time employees who work at least 30 hours per week
  • 401k (eligibility begins after 1 year of employment)
  • Comprehensive training including in-field observations, coaching, and ongoing monthly training.
  • Mileage reimbursement and paid drive time.
  • Paid time off.
  • Regular social events, sporting events and company-sponsored volunteer activities
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