Senior Manager - Ops Strategy & Analytics

Location Chicago, Illinois, United States Category Corporate Job Id WHQ00024946 Professional Opportunities Job Type Full-Time Posted Date 03/17/2025
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JOB DESCRIPTION

Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Key Responsibilities:

Operations Analytics

Job overview and responsibilities

The Senior Manager is responsible for partnering with diverse functional analytics teams and business units to improve decision-making by transforming data into actionable insights and embedding those insights into the company’s operations. In collaboration with analytics teams, plays a key role in identifying critical business KPIs, uncovering trends and root causes, and using analytics to drive business transformation. This includes ensuring that areas such as reliability, planning, and execution are optimized through data-driven strategies.

Team Leadership and Development

  • Lead, mentor, and develop a high-performing analytics team, encouraging a culture of innovation, collaboration, and data literacy. Ensure the team is equipped to meet evolving business needs and deliver impactful insights

Strategic Leadership and Collaboration

  • Lead and partner with cross-functional analytics teams and business units to drive the integration of data-driven insights into business operations, ensuring alignment with the company’s strategic goals. Develop collaboration to transform analytics into actionable business strategies that improve decision-making and operational efficiency.

Data-Driven Strategy Execution

  • Ensure that insights from analytics are effectively integrated into operational processes. Focus on optimizing key areas such as reliability, planning, and execution by implementing data-driven strategies that support business objectives and continuous improvement.
  • Complete ad hoc analyses as needed or short projects as requested by upper management timely and with quality. Build and deliver presentations to all levels of leadership to communicate actionable outcomes with easy to interpret visualization and practical recommendations.

Business Insights & KPI Development

  • Oversee the identification and development of critical business KPIs. Work closely with analytics teams to uncover trends, root causes, and insights, translating data into recommendations that drive business outcomes and transformation.

Continuous Improvement & Innovation (10%)

  • Promote and lead initiatives that drive continuous improvement in analytics methodologies, tools, and technologies. Stay informed on industry trends to ensure the team demonstrates innovative analytics practices to support business transformation.

NOTE: This position is based at the CSC-Willis Tower building in Chicago, IL and considered a hybrid work schedule with 3 days in-office.

Qualifications

What’s needed to succeed (Minimum Qualifications):

  • Bachelor’s degree in Engineering or Quantitative field or equivalent work experience
  • 3+ years of experience leading professional teams to build large-scale analytics models
  • 1+ year of managerial/supervisory experience
  • Demonstrated ability to influence business strategy with application of analytics
  • 5+ years of demonstrated experience at application of successive levels of quantitative and analytical fields (e.g. IE, OR, Statistics, ML/AI, Financial Modeling, etc.)
  • Comfort prioritizing several projects simultaneously
  • Experience taking projects from the exploratory phase to implementation
  • Understanding, quantifying, and solving complex airline operational issues
  • Strong analytical ability, application of analytical and pro-active thinking to solution of a business problem to ensure practical, robust, appropriate, value-add business solutions. Knowledge/familiarity of using and/or driving work on Big Data ecosystems
  • Ability to analyze complex, high-volume, high-dimensionality data from various sources to highlight previously unknown patterns and relationships
  • Demonstrates flexibility, creativity and innovation in generating solutions and recommendations
  • Aptitude communicating complex quantitative analysis in a clear, precise, and actionable manner
  • Strong interpersonal and people skills; excellent consulting and communication skills. Adept at forming relationships required for reliable airline operations
  • Able to adapt to changing business environment. Able to influence business strategy and act as a thought partner
  • Must be willing and able to work at the CSC-Willis Tower building in Chicago, IL as a hybrid work schedule 3 days in-office
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

  • Master’s degree or equivalent work experience
  • In-depth experience or end to end understanding of at least one business area from the following Tech Ops, Airports, NP, NOC and Crew/Inflight
  • Knowledge and hands-on experience with Foundry
  • 3+ years of airline business experience
  • Expertise in at least one statistical analysis package in Python, R, SQL

The base pay range for this role is $124,735.00 to $169,950.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
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Location Chicago, Illinois, United States
Category Corporate
JobId WHQ00024946
Job Speciality Professional Opportunities
Type Full-Time
PostedDate 03/17/2025
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