Exciting 1+ year development opportunity to work for a global leader dedicated to helping people see brilliantly. The largest device company in the world – with complementary businesses in Surgical and Vision Care.

Network Services Jr. Specialist

Shift: Mon-Fri 8Am-5PM with OT on weekends - no remote option!

• To Support Svc / Sol Operations Manager in all occurring technical topics.
• To ensure normal services are restored as quickly as possible and adverse impact on operations due to incidents in IT environment is minimized.
• To be part of a 24x7x365 operations team to support the network infrastructure.
• To operate all IT services, systems and applications in the network infrastructure environment.
• Monitor all events that occur in the enterprise IT environment to allow normal operations and to detect and escalate exception conditions.
• To ensure that Configuration Items (any component that needs to be managed in order to deliver an IT Service) are identified, accounted, reported, verified and audited.

Essential Job Functions
• Maintaining and administering network devices such as, MPLS routers, SDWAN routers, switches, WLCs and access points.
• Performing disaster recovery operations as required.
• Protecting data, software, and hardware by coordinating, planning and implementing in accordance with the Alcon Security and compliance policies.
• Troubleshooting, diagnosing and resolving hardware, software, and other network related issues.
• Managing trouble tickets, outages and processing escalations.
• Generating, driving, updating trouble tickets via ServiceNow.
• Replacing or upgrading network hardware and software components when required.
• Technical experience supporting WAN LAN and/or DDI technologies to support the busiorness. Strong network experience required.
• Ability to troubleshoot basic and intermediate WAN and LAN issues.
• Engage and work with Telecom providers as required.
• Escalate unsolved incidents to higher Tier support or vendors.
• Update documentation when required.
• Following IT Operations management model and adhering to our process controls and compliance requirements.
• Monitoring network performance to determine if adjustments are required to the environment.
• Conferring with network users about solving existing system problems.
• Operating master consoles to monitor the performance of networks and computer systems.
• Coordinating computer network access and use.
• Supporting and troubleshooting Wifi issues with end users. A basic understanding of Radius authentication is a plus.
• Communication skills - being able to explain complicated technical processes in a simple way to non-technical staff is a requirement for successful data technicians.
• Preventive maintenance of Data Center equipment and devices.
• Troubleshooting fiber and copper connectivity issues.

Skill Set Required

• Good understanding of Data Center technology like VPC, VDC, Fabric path, VRF & OTV.
• Good understanding of Data Center Migration, upgrades and refresh activity.
• Good understanding of routing & switching.
• Good product knowledge of Cisco Catalyst 2K, 3K and 9K switches.
• Good knowledge of Cisco Nexus 2K, 5K, 7K, 9K switches.
• Good knowledge of Routing Protocols (BGP, EIGRP, OSPF, RIP, Static Routing).
• Good knowledge in Configurations of VRF, VRRP, HSRP, Load Sharing, Policy Based Routing, Access Control Lists, VLAN, NAT.
• Good knowledge of TCP/IP networking, network protocols and packet analysis.
• Good knowledge of RADIUS and TACACS+ protocols.
• Good knowledge of Cisco Prime, DCNM and ISE.
• Proficient in collaboration with 3rd party suppliers and partners.
• Good communication and documentation skills.
• Good knowledge in ITIL process and can work align with ITIL framework.
• Install hardware at locations as required.
• Ability to lift 75 pounds for handling network gear.

Standard Minimimum Requirements
• Education: Bachelors degree or equivalent years of applicable experience
• Experience: 1+ years of applicable experience

Specific Job Job Requirements
• Certifications: Cisco CCNA or Equivalent
• Customer Service Skills- Ability to engage with customers, ensure their needs are met, build rapport with end customer and internal teams
• Routing Protocols: BGP, OSPF and vrf-lite
• Cisco IOS-XE and Nexus
• Ability to troubleshoot and understand basic QoS parameters
• SNMP and Netflow understanding and analysis.
• Network Management tools: Cisco Prime, ISE, Logic Monitor.
• Network Wireless Cisco Flex connect and Meraki
• Troubleshooting skills - performing tests to identify copper and fiber cabling issues, replacing bad cabling or peripherals.
• Strong Analytical and troubleshooting skills

This job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you! 

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