Job Listing
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| Job ID: 14055290 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | P21 System Support Specialist |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Description
POSITION SUMMARY
This role is responsible for being the main point of contact/subject matter expert for process and system related issues and questions within the P21 system. The role is also responsible for providing detailed analysis, technical support, incident resolution and follow-up activities for WINA P21 users.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Work with key-users and end-users within the WINA organization as the primary point of contact on P21 technical issues.
Provides support on incoming P21 incidents while troubleshooting, providing root cause analysis and resolution of issues using Ivanti.
Coordinate the escalation of higher level system issues to the WINA P21 Consultant team.
Assists with training sessions for new and existing employees on process and system functions related to department specific processes and procedures.
Assists with developing and updating training materials, processes and work instructions.
Assists with testing for P21 system upgrades, patching and implementation projects
Perform special projects to ensure consistency and accuracy of system parameters, process and procedures
Other duties as assigned.
QUALIFICATIONS, SKILLS & ABILITIES
1-2 years Process or Project Support Experience.
1-2 years experience with Epicor Prophet 21.
1-2 years experience with Epicor Prophet 21 dyna change designer
Able to identify productivity and improvement opportunities, work with people cross-functionally, and deliver results.
Experience in Microsoft Teams, Outlook, Word and PowerPoint.
Experience using ITSM platforms
Strong Microsoft Excel skills
SQL knowledge, SSRS reporting writing, crystal reports
Strong trouble shooting skills with attention to detail.
Excellent communication skills via telephone, email, written documentation and verbal communication skills including strong presentation skills with the ability to effectively convey information to end users.
Ability to solve problems creatively and efficiently.
Ability to train individuals on Sales module functions and processes
May involve travel up to ~25%
WHY Wurth:
Health, Vision and Dental Benefits for Full-time Employees & their Families!
Paid Time Off - start accruing on day one!
Paid Holidays
401(K) with Company Match
Free Life Insurance
Partner Discounts (Ford, Verizon, Harley Davidson and more!)
Wurth Industry North America Key facts:
110+ locations across the US, Canada, Mexico, and Brazil
More than 2,600 employees
More than 420,000 standard parts
Part of the Wurth Group, $15B+, which operates over 400 companies in more than 80 countries and has more than 79,000 employees
FIND OUT MORE ABOUT OUR COMPANY CULTURE:
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EEOC STATEMENT:
The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.
The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws
Refer to ID 79263130 when applying |
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