Senior Technology Engineer
Apply NowJob Summary:
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
The Senior Technology Engineer conducts maintenance, administration, and support activities including software, platform, and configuration for infrastructure technology onboard the Disney Cruise Line fleet.
You will report to the Manager Technology Engineering
Level: 2 stripes Officer
Responsibilities:
- Participates in shipboard Technology projects and assist with shore projects.
- Partner with the onboard and shore leadership teams for ongoing training and guidance of complex troubleshooting with shipboard Technology Engineers.
- Partner within the onboard Technology team to formulate ideas and recommendations from shipboard Technology and partnering teams to keep and enhance overall support functions.
- Support Shore Team with planning, communicating and scheduling of new application and system deployments.
- Perform deployment of system patches to all computers (PC and laptops) connected to the ships network.
- Perform maintenance and troubleshooting efforts for technology equipment across the ship to ensure stability.
- Partner on technology issues with bridge and engine specific systems where applicable.
- See to proper monitoring of access control for systems, information security and cyber-security in accordance with The Walt Disney Company Information Security Policies and Standards.
- Focus on onboard monitoring efforts to ensure network, server, satellite and other critical operational systems are functional as required by the business.
- See that the shipboard knowledge base is maintained properly to verify proper documentation of all systems and activities.
- Instruct users in computer-based activities (e.g., login, logout, personal file maintenance, printer operations, security standards, etc.).
- Responsible for monitoring and managing user’s data storage requirements to verify effective use of resources.
- Partner in the creation and standardization of automation tools and monitoring systems tools.
- Perform tasks to monitor server and server back-up infrastructure and report irregularities to the shore Server Team.
- Work in coordination with the First Engineer and Automation Electronics Engineer for the reliability, integrity and availability of automation systems throughout the vessel.
- Participate in the development of best practices, validation, and adherence.
- Responsible for documenting the infrastructure and monitoring systems.
Basic Qualifications:
- 3 to 5+ years of related experience in Systems Engineering and/or software development
- Experience in server and network environments, PC and Mobile device technology, package and custom-built software solutions
- Strong collaboration and communication skills
- Excellent customer service skills
- Strong organization and documentation skills
Preferred Qualifications:
- Bachelor's degree/or Certifications in Computer Science, Information Technology or similar fields
- Familiarity with IT operations in the cruise industry
- Knowledge of telephony systems including VOIP
- Experience with VMWare virtualization technology
- Familiarity with Cisco network electronics
- Familiarity with Fidelio Cruise applications
- Familiarity with Micros Point of Sale application
Additional Information:
This is a SHIPBOARD role.
- Applicants must:
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
- Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
- Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
- Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
- Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
- Be appreciative of working and living in a multi-cultural environment
- Be comfortable living in a confined space with strict rules and regulations
- Adhere to a structured lifestyle, personally and professionally
Your Responsibilities:
- Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
- Complete a pre-employment medical
- Obtain a criminal background check
#DCLMTO
About Disney Cruise Line:
A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.
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