WI3659694

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Unspecified

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JOB REQUIREMENTS: Location: Central Position: IT Service Desk Specialist
Reports To: Director, Technical Services Date: 1/12/2023 JOB SUMMARY
Wis-Pak is actively seeking an IT Service Desk Analyst.As a team member
of the internal IT Team, this position will be key in supporting the
company with desktop/laptop, mobile devices, Office 365, collaboration
tools, cloud-based telephony tools, infrastructure, and much more. The
ideal candidate will be hands-on with excellent communication skills,
have a positive can help attitude, willingness to learn our toolsets,
address many different challenges on a given day, and a clear ability to
work withinternal customersusing outstanding customer service. The
ability to prioritize and balance end user requests and documentation
with forward motion is a must. This position focuses oncustomer
servicein the support of standard PC systems, operating systems, and
technical services in a growing, dynamic environment.Excellent customer
service success is a must for applicants to be considered. This position
resides in our Watertown, WI office, with a mixture of onsite and remote
(work from home), which will be subject to change as we get back to work
in the office. Typical office hours are 8:00AM - 5:00PM M-F. Willing to
work after hours and the occasional weekends support issue as necessary
is required. Must have personality traits: \*A growth mindset.
\*Superior customer service skills. \*Self-motivated - minimal
supervision required. \*Excel and enjoy of learning new environments.
\*Experience with working with all sorts of personalities. \*Clear
aptitude to make decisions within established boundaries and
communication with all levels of the organization. \*Willingness to wear
multiple hats and jump in when necessary to help the team. \*Innovative
problem-solving skills that lead to production quality corporate
standard solutions. \*Excellent written and verbal communication skills.
\*Focus on achieving results; persists at tasks despite difficulties.
\*Ability to lift and move equipment weighing up to 25 pounds.
Experience and skillset we are looking for: \*Minimum of 2-5 years IT
helpdesk service experience. \*2+ years of hands on repair and building
of desktops/laptops from images. \*Advanced experience in
troubleshooting and supporting Windows 10 systems. \*Experience with
Active Directory / Azure Active Directory; specifically setting up new
users, resetting passwords, etc. \*Experience supporting Microsoft
Office 365 (Email, OneDrive, SharePoint, Teams). \*Experience supporting
Microsoft Office tools (Outlook, Word, Excel, etc.). \*Experience with
LAN/WAN environmentsand setup. \*Experience with hardware & software
support for peripherals like printers, scanners, various USB devices.
\*Experience with a variety of endpoint protection systems/software
sets. \*Experience using a service desk / ticketing system.
\*Comfortable taking multiple\... For full info follow application link.
Equal Opportunity Employer \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/EDADFA60F5ED4859