Job Listing
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| Job ID: 14009837 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Senior Operations Compliance Manager |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor's Degree
Travel Percentage :
5 - 10%
Job Description
Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we'd like to know: Are you FIS?
About the role:
As a member of the Dispute Resolution team, you will play a key role in managing and growing our dispute resolution programs. You will motivate and inspire the Operations team in creating a strong work environment built to cultivate sustainable success. You will own the operational policies and procedures in the areas of workforce management, performance management, business processes and workflows, and enhanced management reporting.
About the team:
ChexSystems is a nationwide specialty consumer reporting agency. Our team assists consumers who have questions about or need help with issues related to ChexSystems and their consumer disclosure report. The focus is on providing excellent customer service with efficiency, accuracy and continuous process improvement.
What you will be doing?
Lead the Contact Center daily administration of dispute resolution cases. Analyze volumes and patterns to optimize delivery effectiveness, accuracy, timeliness, and efficiency.
Provide Root Case Analysis and to provide timely feedback to staff on areas of improvement.
Analyze and improve organizational processes, workflow, and employee requirements, and implement changes to ensure productivity and efficiency
Serve as primary point of contact for escalated stakeholder issues and ensure a positive stakeholder experience.
Create a positive Employee Experience. Provide regular and recurring feedback on performance, in the form of verbal and written reviews through the performance year using available performance management tools.
Identify strength and development opportunities for employees and create an environment that values and celebrates continuing improvement and growth. Encourage and enable others to build skills and develop in their careers through individual development planning.
Leverage industry leading processes and technology to drive workforce decision-making that will enhance the overall customer experience
Communicate with legal counsel and other peers within the department and organization, as appropriate.
What you will need:
Bachelors Degree or Equivalent work experience
5 years experience
Self-motivated and ability to excel in a minimally managed, high-profile position
Ability to work independently, adapt to changing priorities, meet deadlines and work well under pressure
Efficient time management skills and strong attention to detail
Strong analytical and problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions
Excellent written and verbal communication skills with the ability to effectively communicate and interact with all levels within the organization
Experience leading, coaching, and developing others
Ability to exercise initiative and judgment as well as make decisions within the scope of assigned authority
Added bonus if you have:
Experience in dispute resolution
Working knowledge of FCRA
Credit Bureau or regulatory experience
What we offer you:
At FIS, we are as committed to growing our employees' careers as our own business. We offer:
Opportunities to innovate in fintech
Inclusive and diverse team atmosphere
Professional and personal development
Resources to contribute to your community
Competitive salary and benefits
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Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
For positions located in the US, the conditions below apply.
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Refer to ID 62885322_8 when applying |
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