Job Description

GREENFIELD

Energy Programs Referral Specialist

POSITION SUMMARY:

The Energy programs Referral Specialist is the first point of contact for clients seeking weatherization, energy audits, heating system repair and replacement, and home repairs. The primary responsibilities include conducting intake and assessments to screen participants for eligibility for a variety of programs, review documentation requirements, educate clients about processes, answer the weatherization and repair phone lines, respond to electronic forms and referrals, and update internal and external databases, as well as to assist in making connections to other agency and community resources. Referral specialists are also responsible for providing administrative support for the Energy Department.

QUALIFICATIONS/SKILLS

The ideal candidate will demonstrate the following competencies:

Interpersonal communication - verbal and written; in-person and phone.
Customer Service skills; ability to engage in a compassionate, empathetic manner and demonstrate patience and a non-judgmental attitude when dealing with people experiencing crises.
Conflict resolution, problem-solving, establishing priorities, navigating change.
Organizational and attention to detail skills.
Judgement and decision-making.
Work independently and collaboratively with a team.
Basic Math computations and skills.
Promote equity by deconstructing barriers to a racially just system. Cultivate work environments that value truth-telling, courage, vulnerability, space to think and reflect, community-mindedness, hope, and openness to difficult conversations.

Key Knowledge and Experience:

Knowledge of Community Action programs, Franklin and Hampshire counties and North Quabbin regional organizations, social services, advocacy, and navigating resources
Experience working with marginalized communities and individuals with low incomes
Experience with data management, data capture, and tracking methods.
Adapt to changing priorities and demonstrate close attention to details
Proficient computer skills (Microsoft Suite and databases)
Experience and advanced skills with using Excel
Bi-lingual in English and Spanish, Haitian Creole, and/or Russian is a highly valued skill for this role.

To Qualify:

Minimum Qualifications/Transferable Skills:

Two years of customer service and office experience in a social services or related field.

We encourage individuals who believe they have the skills necessary to thrive to apply for this role. We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying. Please be clear and specific in application materials how your background, lived experience, and transferable skills are relevant to this position.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment described below is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires sitting for long periods.
Working in an office environment.
Some bending and stretching required.
Extensive use of telephone required.
Manual dexterity required for use of calculator and computer keyboard.
Must be able to lift 20-30 lbs.
Specific vision abilities required by this job include vision, color vision, and the ability to adjust focus.
The work environment includes indoor office environments or comparable spaces and community spaces, with occasional exposure to outdoor weather when traveling to outreach or meeting sites or when participating in special outdoor events. The noise level varies by sites and meetings.

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How To Apply

To apply for this position please visit https://recruiting.paylocity.com/Recruiting/Jobs/Details/3119718 Please let them know you heard about this opportunity from the MassHire Franklin Hampshire Career Center.