Job Information

Crash Champions Customer Service Representative Napa, California

Champions Do More

At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.

Responsibilities

  • Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.

  • Clean workspace, this is the first point of contact our customers have with our facility.

  • Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.

  • Provide clerical and administrative support to the General Managers and Service Advisors.

  • Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.

  • Perform other related duties as assigned

Qualifications

  • Interpersonal and customer service skills.

  • Analytical and problem-solving skills.

  • Multitasking and organizational skills.

  • Ability to answer a high volume of calls and/or emails daily.

  • Attentiveness and patience

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Group Life Insurance

  • Disability Insurance

  • 401k Retirement Plan with match

  • Referral Bonus (“Crash From Crash”)

  • 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

In addition to the compensation range listed, this role may also be eligible for performance-based bonuses.

Posted Min Pay Rate USD $16.50/Hr.

Posted Max Pay Rate USD $25.00/Hr.

ID 2025-11832

Category Customer Service

Position Type Regular Full-Time

Location : Postal Code 94559

Address : Location 827 Vallejo St. (will open in a new tab)

Remote No

This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.