General

Job Listing

Number of Positions: 1
Job Listing
Job ID: 14465544
 
Job Location:
 

 
How to Apply:
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Job Title:Bilingual Student Loan Counselor
Work Type:Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 20, Work Type: Regular
 
Salary Offered:Unspecified
Benefits:Unspecified.
 
Physical Required:Unspecified
Drug Testing Required:Unspecified
Education Required:High School Diploma/GED
Experience Required:Unspecified
 
Required Skills:
Please see the job description for information about required job skills.
Preferred Skills:
 
Job Description:
ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.
Job Summary
Under direct supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping/bringing the loan current.
Essential Duties and Responsibilities
Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment
Communicates by telephone and/or in writing/email to borrowers to inform them of their responsibilities and the consequences of default
Receives predictive telephone dialer system transfers and handles them within required measures
Maintains clear, concise, and accurate documentation of borrower accounts, including all contact made and received
Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers
Updates loan status on Loan Tracker
Conducts internet/social media searches to locate new contact information for student loan borrowers
Participates in work group activities to solve problems or improve processes
Performs other related duties as assigned
Required Qualifications
High School diploma or GED
At least one year office/business, clerical or customer service experience
Preferred Qualifications
1 year experience working in a call center
1 year working in financial industry, including student loans, collections and/or banking
Bilingual in Spanish and English
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ECMC Group is committed to ensuring our diverse, inclusive and equitable culture is built on a strong sense of belonging, where everyone feels seen, heard and encouraged to show up as their authentic self.
ECMC Group also provides benefits for part time employees:
Financial benefits:Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential following 1 year with at least 1,000 hours of service, paid time off accrual and commuter subsidy.
Education benefits:Tuition reimbursement up to $5,250/year pre-tax for approved programs and student loan payment reimbursement up to $2,400/year.
ECMC Group is committed to ensuring our diverse, inclusive and equitable culture is built on a strong sense of belonging, where everyone feels seen, heard and encouraged to show up as their authentic self.
ECMC Group is committed to ensuring our diverse, inclusive and equitable culture is built on a strong sense of belonging, where everyone feels seen, heard and encouraged to show up as their authentic self.

ECMC is an EEO/AA employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.

Refer to ID 82464365 when applying