Job Description

Case Manager

Job Location - Springfield, MA
Position Type - Full-time
Salary Range - $21.50 - $24.25 Hourly

Description

At Way Finders, we are passionately invested in lifting up the region's people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Case Manager. The Case Manager support our mission with the oversight and resolution of complex family needs that impede rehousing efforts, using a trauma-informed approach to develop comprehensive rehousing plans in collaboration with program support staff.

The candidate will work fully onsite.  We have openings in Springfield and Holyoke.

Responsibilities include:
*    Conduct in-depth reviews in collaboration with Housing Search Worker to assess assigned families? strengths and needs to design achievable housing stabilization goals
*    Support families by proactively making necessary referrals that address rehousing barriers; ensuring shelter and tenancy documentation is accurate and entered according to deadlines; providing connections for key medical supports; and assisting with enrollment to federal and state entitlement programs, including securing releases
*    Develop understanding and supports with parent(s) to ensure the medical, mental health, and educational needs of children are addressed in a timely and appropriate manner
*    Drive process planning and goal setting with families in collaboration with the Program Manager and Housing Search Worker, including tracking accountability and regularly monitoring progress towards identified goals
*    Provide mediation and intervention as necessary, including but not limited to:  filing 51A?s, requesting transfers, submitting incident reports, identifying and requesting accommodations
*    Maintain complete, accurate, and timely case notes in database/systems; utilize data to inform progress and identify service gaps
*    Develop and maintain connections with internal and external partners that work to support families with rehousing and the mitigation of rehousing barriers
*    Assist the Program Manager in tracking and administering all economic supports
*    Proactively identify and inform leadership of any significant issues that may adversely affect the program or organization
*    Conduct in-person meetings at homes and in office locations
*    On-call duties as necessary, including outside of business hours

Requirements include:
*    2 years' equivalent experience in housing/social services, with 1 year as a program specialist; a combination of experience plus an Associate degree may be a substitute
*    Bilingual (English/Spanish) verbal and written skills preferred, but not required
*    Demonstrated ability with Microsoft Office, and comfort learning new technologies
*    Excellent verbal, written, and interpersonal communication skills across all levels of an organization and with constituents and stakeholders, with the ability to work with diverse populations
*    Ability to work both independently and as a member of a team
*    Excellent organizational skills with a high degree of accuracy and attention to detail, plus the ability to reprioritize
*    Valid driver's license and acceptable driving record; reliable vehicle
*    CORI/SORI

How To Apply

Apply at - https://www.wayfindersma.org/careers. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled.