Desktop Support Specialist
Bookmark this Posting | Print Preview | Apply for this Job
Position Details
Position Information
Announcement Number | STAFF - VA - 24323 |
---|---|
For questions regarding this position, please contact: | Cathy Moberg / 406-994-4942 / cathy.moberg@montana.edu |
Classification Title | Computer Supp Spec II |
Working Title | Desktop Support Specialist |
Brief Position Overview | The Computer Support Specialist II will provide technical leadership and advanced support to IT Service Analysts (Service Desk), monitor service metrics, processes and procedures to assure a high degree of customer satisfaction and operational efficiency. |
Position Number | 4M1677 |
Department | UIT USG Desktop Support |
Division | VP for Information Technology |
Appointment Type | Classified |
Contract Term | Fiscal Year |
Semester | |
If other, specify From date | |
If other, specify End date | |
FLSA | Non-Exempt |
Union Affiliation | FOCUS-MFPE |
FTE | 1.0 |
Benefits Eligible | Eligible |
Salary | Salary starts at $48,800 annually, commensurate with experience, education, and qualifications |
Contract Type | Classified Salary |
If other, please specify | |
Recruitment Type | Open |
Position Details
General Statement | At Montana State University, we rely on our IT (Information Technology) systems to power the solutions that help drive success for our students, faculty, staff, and the community across the state of Montana. We are seeking an experienced Desktop Support Specialist to join us on this journey, using their customer service and technology skills to make Montana State more effective and efficient. Under the direction and guidance of senior IT staff, the Computer Support Specialist II will be responsible for providing customer service for students, staff, and faculty. The candidate will analyze, troubleshoot, diagnose, and resolve complex user technical problems. Additionally, the candidate will provide assistance and troubleshooting for advanced technical issues in one or more specializations such as workstations, mobile devices, computer peripherals, software applications, operating systems and network connectivity. The full-time Computer Support Specialist II will provide technical leadership and advanced support to IT Service Analysts, monitor service metrics, processes and procedures to assure a high degree of customer satisfaction and operational efficiency |
---|---|
Duties and Responsibilities |
|
Required Qualifications – Experience, Education, Knowledge & Skills |
|
Preferred Qualifications – Experience, Education, Knowledge & Skills |
|
The Successful Candidate Will |
|
Position Special Requirements/Additional Information |
This job description should not be construed as an exhaustive state of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time. |
Physical Demands | This job description should not be construed as an exhaustive state of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time. |
This position has supervisory duties? | No |
Posting Detail Information
Number of Vacancies | 1 |
---|---|
Desired Start Date | Upon a successful search |
Position End Date (if temporary) | |
Open Date | |
Close Date | |
Applications will be: | Screening of applications will begin on April 30, 2024; however, applications will continue to be accepted until an adequate applicant pool has been established. |
Special Instructions | |
Diversity Statement | Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples. In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile. MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html |
Applicant Documents
Required Documents
- Resume
- Cover Letter
Supplemental Questions
Required fields are indicated with an asterisk (*).