Responsibilities

• Provision and distribute computer hardware


• Create and manage user accounts in Microsoft 365


• Monitor and answer service desk calls and emails to assist customers requiring technical support


• Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership


• Add detailed work notes to all assigned tickets until resolved or escalated to another team


• Provide status updates when requested


• Move, setup, and/or install IT hardware


• Troubleshoot and repair/resolve various issues/requests for peripheral devices


• Install, troubleshoot and resolve software issues/requests


• Provide desk-side end user support when necessary


• Update and document inventory changes when necessary


• Complete other duties as assigned

Requirements

• A minimum of 2 years of professional experience in information technology or a directly related field or a degree from an accredited university.


• Experience providing IT support to users via phone, email, and/or in person.


• Experience supporting enterprise hardware, software, and peripherals, specifically Microsoft 365 products.


• Understanding of Microsoft Windows 11, basic networking concepts, PC hardware and software.


• Must be able to work in a dynamic team environment.


• Ability to analyze and research problems of a basic nature and make recommendations as to their solution


• Able to lift at least 30 pounds.

Preferred Qualifications

• Bachelor's degree from an accredited university.


• One or more IT certifications such as A+, Security+, Network+, ITIL, etc."

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