Contractors’ Warehouse —
Customer Project Coordinator
Location
Atlanta, GA
Category
Operations
Type
Corporate
Job ID
Req114518
The Customer Project Coordinators are primarily responsible for the timely and accurate fulfillment of all special order and installation projects from after the initial sale through project completion, ensuring complete customer satisfaction. The Customer Project Coordinator proactively contacts customers to keep them informed of the status of the install, any preparation required for install, and any other information regarding the order (e.g., time of installation). The Customer Project Coordinator also reacts to customer calls when there are questions and concerns with installations. The Customer Project Coordinator initiates contact with vendors and service providers in order to ensure that confirmations, shipment and installation dates are provided, make inquiries about product availability, product receipts and place any re-orders and provide order updates. The Customer Project Coordinator will interact with vendors, installers, associates in the stores, trucking/shipping companies and the customers to ensure that excellent customer service is achieved
Key Responsibilities:
- 35% Respond to customer phone calls and inquiries quickly, accurately and professionally. Resolve customer complaints & issues and escalate as necessary. Inform customer of any changes or delays with their order. Prioritize work appropriately ensuring most urgent issues are worked first.
- 25% Respond to vendor/service provider calls, emails and esvs notes in a timely manner. Coordinate with stores to ensure product is pulled and staged for install-related will calls. Document all customer, vendor and service provider interaction/communication in detail. Coordinate installation inspections as needed.
- 20% Collaborate with supervisor to make markdown decisions, document order defects & selling opportunities. Process change orders/reworks, increases in scope, trip changes, and installer chargebacks. Process and monitor installation chargebacks. Facilitate balance due collection process for special order & installation projects.
- 10% Build positive relationships with stores, vendors and service providers by answering special order and install related questions
- Cooperate with associates, supervisors and managers and complete work activities as assigned
- 10% Follow all Safety Policies and Standards and immediately correct unsafe conditions or notify the Manager on Duty
- Follow all work policies, support guidelines outlined in the Code of Conduct, and adhere to work schedule. Maintain clean and organized workspace
Direct Manager/Direct Reports:
- This position reports to Customer Project Coordinator Supervisor.
- This position has 0 direct reports.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- No additional qualifications
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 2
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Customer Service experience
- Retail, Specialty Retail, Outside Sales or Trade Experience
Paid parental leave to bond with your new addition
401(K) savings plan with company match
Merit increases and performance bonuses
On-the-spot recognition and rewards for a job well done
The Customer Project Coordinators are primarily responsible for the timely and accurate fulfillment of all special order and installation projects from after the initial sale through project completion, ensuring complete customer satisfaction. The Customer Project Coordinator proactively contacts customers to keep them informed of the status of the install, any preparation required for install, and any other information regarding the order (e.g., time of installation). The Customer Project Coordinator also reacts to customer calls when there are questions and concerns with installations. The Customer Project Coordinator initiates contact with vendors and service providers in order to ensure that confirmations, shipment and installation dates are provided, make inquiries about product availability, product receipts and place any re-orders and provide order updates. The Customer Project Coordinator will interact with vendors, installers, associates in the stores, trucking/shipping companies and the customers to ensure that excellent customer service is achieved
Key Responsibilities:
- 35% Respond to customer phone calls and inquiries quickly, accurately and professionally. Resolve customer complaints & issues and escalate as necessary. Inform customer of any changes or delays with their order. Prioritize work appropriately ensuring most urgent issues are worked first.
- 25% Respond to vendor/service provider calls, emails and esvs notes in a timely manner. Coordinate with stores to ensure product is pulled and staged for install-related will calls. Document all customer, vendor and service provider interaction/communication in detail. Coordinate installation inspections as needed.
- 20% Collaborate with supervisor to make markdown decisions, document order defects & selling opportunities. Process change orders/reworks, increases in scope, trip changes, and installer chargebacks. Process and monitor installation chargebacks. Facilitate balance due collection process for special order & installation projects.
- 10% Build positive relationships with stores, vendors and service providers by answering special order and install related questions
- Cooperate with associates, supervisors and managers and complete work activities as assigned
- 10% Follow all Safety Policies and Standards and immediately correct unsafe conditions or notify the Manager on Duty
- Follow all work policies, support guidelines outlined in the Code of Conduct, and adhere to work schedule. Maintain clean and organized workspace
Direct Manager/Direct Reports:
- This position reports to Customer Project Coordinator Supervisor.
- This position has 0 direct reports.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- No additional qualifications
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 2
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Customer Service experience
- Retail, Specialty Retail, Outside Sales or Trade Experience
Onsite – An associate in an onsite role is required to work at a specific Home Depot location in order to complete their job duties. We also refer to this as location – dependent.
Learn more about our 4 different work locations. Additional information will be provided during the application process.As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.
During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
- Professional Experience
- Learning Potential
- Responsibility
- Customer Focus
If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more.
Store Location
9090
2455 PACES FERRY RD
Atlanta, GA
Once you’ve applied, please come back and apply for other jobs at this store and any store near you.
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