Job Description

Essential Duties and Responsibilities:

This role is responsible for managing the day-to-day operations of the AliMed Shopify store, ensuring smooth functionality, and acting as the internal point of contact for Shopify-related issues and improvements.

*    Act as a Shopify Organization Administrator and manage all aspects of the AliMed Shopify store, including product listings, customer facing taxonomy, promotions, and UX enhancements.
*    Work closely with the third-party service provider and/or Shopify to troubleshoot issues and implement site improvements.
*    Ensure product data accuracy and build/optimize product pages and landing pages for search, conversion, and syndication.
*    Adhere to Security and compliance requirements to meet AliMed security policies.
*    Monitor Shopify site speed, checkout experience, overall usability and performance.
*    Monitor Shopify integrations with ERP, PIM, DAM, Third Party Shopify Apps (Nosto, Klaviyo, Klevu) and work with internal and external resources to troubleshoot any issues.
*    Ensure the Customer Experience (CE) Chat module is properly integrated into the Shopify website, work with Customer Care on any issues with Chat Performance and escalate as needed.
*    Act as a Subject Matter Expert (SME) and provide basic Shopify training and support for internal teams as needed.
*    Own Department SOPs documentation and library maintenance.
*    Stay up to date with e-commerce trends and best practices to ensure maximum sales potential.
*    Lead the Shopify release schedule and testing phases while adhering to AliMed?s change management policies.
*    Manage Shopify application, setup, and maintenance to meet uptime requirements and exceed customer expectations.
*    Track key ecommerce KPIs (conversion rates, bounce rates, cart abandonment) and work with internal teams to improve performance.
*    Collaborate with AliMed?s ERP system, marketing and business teams to optimize landing pages, promotions and integrations

Competencies and skills:
*    3-5 years' experience in Shopify ecommerce operations, preferably with Shopify Plus.
*    Familiar with PIM and DAM technology (Salsify and Acquia a plus).
*    Hands-on experience managing Shopify stores (product management, collections, navigation, settings, checkout, etc.).
*    Understanding of Shopify Liquid templating, themes, HTML, CSS, apps, integrations and Shopify extensions.
*    Knowledge of ecommerce best practices, including UX, Search, personalization, and SEO/SEM for ecommerce.
*    Ability to coordinate with external Application Services/developers and troubleshoot platform issues.
*    Experience with analytics tools (Google Analytics, Shopify Analytics) to track performance.

Education and/or Work Experience Requirements:

*    Bachelor's degree or equivalent; Shopify Certification preferred.
*    Ability to adapt quickly to shifting priorities and timelines.
*    Experience with Release Management, Business Process Improvement, and Organizational readiness.
*    Proficient in using Microsoft Office Suite, Teams & SharePoint.
*    Ability to communicate complex ideas both orally and in writing.
*    Promote culture consistent with company values and professional standards.

Physical Requirements:
*    Ability to perform essential job functions consistently safely and successfully with federal, state and local standards, including meeting qualitative and/or quantitative standards.
*    Ability to maintain regular, punctual attendance.
*    Must be able to lift and carry up to >10 lbs.
*    Must be able to talk, listen and speak clearly.

How To Apply

MassHire and AliMed, is working together to fill this position. Please submit resume/job number to Rick at rbaccari@masshiremsw.com, it will then be forwarded to the hiring manager.