Job Listing
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| Job ID: 14053561 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Help Desk T1 |
| Work Type: | Work Days: Weekdays, Work Vary: No , Shift: First (Day), Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Dental Insurance, Health Insurance, Sick Leave or PTO |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | |
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| Experience Required: | Unspecified |
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| Required Skills: | Education Requirements and Experience:
High School Diploma or General Education Diploma (G.E.D) required.
2 or more years in IT experience preferred.
Applicant will acquire CompTIA A+ Certification within one calendar year
Physical Requirements:
Ability to lift 251bs.is required.
Sedentary work.
Subject to internal working conditions. Non-smoking environment. |
| Preferred Skills: | Additional Qualifications and Skills:
Good oral and written communication skills and customer service skills.
Past supervisory experience.
Problem solving skills along with an organized approach to meet deadlines is imperative.
Ability to develop and maintain effective working relationships with a variety of individuals and groups in a complex, multi-cultural environment is required.
Attendance and punctually is a must.
Meet the background check requirements for the Reservation.
Pre-employment drug testing is mandatory for all Leech Lake Band of Ojibwe positions. Knowledge of Windows Server, and Windows 10 are a must.
Tier 1 - Help Desk Tl Uncertified
CompTIA A+ Takes the following exams 220-1001/220-1002 and passed with certification.
CompTIA Network+ Exam NI 0-007 passed and received certification.
CompTIA Server+ Exam SKO-004 passed and received certification.
Microsoft Azure Administrator Associate Exam AZ-104 passed and received certification.
Tier 2 - Help Desk Tl Certified.
Duties/Responsibilities:
Required to keep abreast of new technologies and developments in the data, voice networking industries.
Required to; honor department's security, quality and professional standards.
Must be willing to; work any shift, holidays and on call.
Ensure that all LLBO policies and best practices are followed.
Responsible for: equipment, parts inventory, tools and test instruments.
Responsible for the support of all LLBO per escalation protocols.
Responsible for: fielding support tickets per escalation with emphasis on customer service.
Responsible for following up on tickets, taking internal notes, customer/user communications, correspondence.
Operation of Windows 10 Operating Systems.
Operation of remote support appliances/software.
Familiar with Microsoft Office 2016-2019 product or Office 365.
Must understand and be knowledgeable with wiring needs.
Cat 5 & Cat 6 Ethernet wiring concepts
Be sensitive to the Ojibwe Culture and Beliefs.
Occasionally work with other firms/teams to perform regular penetration tests to find flaws.
Maintain confidentiality and professional ethics at all times.
Follow MIS internal help desk policies and procedures for the Help Desk Team.
Keep the work area clean and orderly.
Educating colleagues or other employees about best practices for Endpoints.
Adhere to policies governing staff conduct.
All other related duties as assigned.
The ability to meet deadlines and co-discover systems is also a must.
Responsible for HIPAA-compliance operations that utilize LLBO systems.
Must maintain a working inventory of Printers, including addresses and drivers.
Responsible for following all applicable work/training plans for the position.
Responsible for develop training suggestions for end users if there is a strong need for training.
Required to understand Active Directory, Security Groups, Group Policy.
Must be willing to learn, train and take certification exams.
Must also maintain certifications acquired and schedule bridge exams with your supervisor. |
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| Job Description: |
MIS Help Desk Tl
Division: MIS
Reports to: MIS Help Desk Lead
Worksite: Leech Lake Facility Center
Work Hours: M-F,
LLBO Status: Non-Exempt
Safety Sensitive: No
License/Certification Requirements: Must have a valid MN driver's license, current insurance or be insurable, Additional License/Certification requirements detailed below.
Summary: Sets up workstations, deploys computers, runs network drops, technical support, troubleshooting, answers phones, and does support tickets.
Refer to ID 24-087 when applying |
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