WI3634455

1

Bachelor's Degree

Bachelors Degree

Unspecified

40

JOB REQUIREMENTS: Help Desk Agent - US Remote Managed Services / LCS /
Staffing Remote, WI CONNECTION At Connection, our purpose is simple: we
connect people with technology. From hardwarePCs, printers, servers, and
moreto cutting-edge cloud, cybersecurity, and professional IT services,
we design, build, and support the IT solutions that thousands of
companies, schools, and government agencies rely on every day. We like
to think of ourselves as the IT Department for our customers\' IT
Department. Our company started out almost 40 years ago with two
employees and a phone line. Today we\'re a Fortune 1000 IT solutions
partner operating in 174 countries around the worldstill driven by that
startup mentality and guided by our original purpose. keywords: position
summary,support,communication,administration,solutions,network,degree,organization,skills,knowledge,technology,resource,technical,operating
system,document,analysis,research Full Time Salary Range: \$22.28/Hr. -
\$27.85/Hr. Overview: Working under minimal supervision of the Help Desk
Team Lead, the Help Desk Agent provides support to end users by handling
incidents and requests that have been escalated from Level 1. Support
items include installation, maintenance, and troubleshooting of both
hardware and software. This will be a full-time remote role, M-F,
daytime hours Responsibilities: Provides resolutions to issues escalated
by Level 1. Advanced knowledge in administrative tasks on workstations
Extensive knowledge in software, hardware, network, and peripheral
support Over the phone remote support and hands-on support to resolve
technical issues Responds to tickets escalated from our Level 1 support
team via phone, in person, and electronically. Schedules time to work
with end users to resolve issues timely. Handles warm transfers from
Level 1 staff on more complex issues. Tracks all work with detail and
precision within the ticketing system. Acts as a support system for
Level 1 staff to help them resolve level 1 issues. Owns and develops
documentation for Level 1Level 2 help desk staff. Drafts, approves, and
publishes documentation into the KB for standard fixes. Entity of type
com.vizirecruiter.common.domain.model.Label with id: 237 5 Requirements:
Strong attention to detail. Bilingual in Spanish preferred. Advanced
Microsoft Office skills to include creating presentations, creating
documents in Word to included advanced formatting, creating spreadsheets
to include the use of macros Strong knowledge of Network
troubleshooting, including connectivity issues, locating IP or TCP/IP
addresses, LANWANRouterFirewall architecture and configuration, VPN
software, and supporting remote users Understanding of Active Directory
administration including account unlock, password reset, addingremoving
users, OUs, memberships Proficient with troubleshooting general Windows
7-10\... For full info follow application link.
EOE/Minorities/Females/Vet/Disabled \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/FF5549D7ED604B4F