WI3663189

1

High School Diploma/GED

High School Diploma/GED Equivalent

$19 + hourly

First Shift (Day)

40

JOB REQUIREMENTS: DESCRIPTION/RESPONSIBILITIES: Hourly Wage: \$19.00 -
\$21.25 (Candidates with significant related experience may be higher)
THIS CAREER OPPORTUNITY IS ELIGIBLE FOR A YEARLY 5% TARGET CORPORATE
BONUS IN ADDITION TO A FULL BENEFITS PACKAGE! Description: Our Member
Service Department is looking for energetic and success driven team
members to work in our in-bound call center! As a Member Service
Representative, you will provide excellent quality service to current
and potential new Members, team members, and businesses via inbound
calls and written communication using multiple systems and programs in a
fast-paced environment. You will be responsible for providing
exceptional customer service by assisting members with answering a wide
range of questions, performing transactions, troubleshooting, problem
solving and providing Royal Credit Union products and services that meet
the Member\'s needs. You will be making a difference every day in the
lives of our members, and we can guarantee that each day is filled with
something new and exciting! If you would like to join a strong and
growing company and this description fits you, apply now! Work Schedule:
Working approximately 40 hours per week. Hours and shifts vary between
8:30 - 7:00pm Monday through Friday along with two required Saturday
shifts per month from 8:30am - 2:00pm. Location: Onsite training is
required at the Corporate Center in Eau Claire, WI until proficient in
the position which is typically the first 6-9 months. This position is
part of Royal\'s workplace flexibility program and has the ability to be
partially remote up to 4-5 days a week after full training period. When
not working remote, the office location is flexible at either the
Corporate Center in Eau Claire, WI or at our Business Center in Chippewa
Falls, WI based on office availability and candidate preference. Please
Note: We reserve the right to extend the training time in office as
necessary. Training: Prior to starting a normal work schedule, new Royal
team members must attend Foundation Training at our Corporate Center in
Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their
first week of employment. Out of town learners will be reimbursed costs
related to travel and lodging. Foundation Training covers fundamental
information about Royal\'s culture and core values which sets the stage
for team members to be successful within our organization. Team Member
Benefits Royal is proud to take care of our team members and their
families! In addition to our comprehensive medical, dental, and vision
insurance plans, Royal offers a 5% 401k employer match, paid family and
sick leave, vacation and sick time accruals, childcare reimbursement,
tuition and student loan debt assistance, pet insurance, and much more!
Equal Opportunity Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: Required Skills: \* High School diploma
or equivalent \* Experience working with multiple software systems that
require data entry simultaneously \* Must have strong phone skills \*
Have a working knowledge of financial services \* Must be compassionate
for customer service and truly enjoy assisting people with problems and
finding solutions to their needs \* Exhibit advanced skills in using a
personal computer and various enterprise-wide software packages
simultaneously. \* Ability to establish priorities, work independently,
and proceed with objectives under minimal supervision \* Ability to
de-escalate upset Members in order to satisfactorily address their
service needs. \* Must have strong written and verbal communication
skills \* Ability to work in a structured work environment and learn,
retain, and recall information very quickly \* Ability to exhibit basic
skills in using a personal computer and various software packages
(including Microsoft Word, Excel, and Outlook) \* Communicate and live
RCU\'s core purpose and values, these define and drive our
organizational culture Preferred Skills: Previous experience working in
a Support Center or financial institution providing exceptional service
and support \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://ars2.equest.com/?response_id=a42b975d76646299e9f01e884c095bcb
Other: Applicants ONLY to apply via URL link provided!