Tier III Analyst
Job Locations

US-PA-Chambersburg | US-MD-Ft Meade
Job ID
2024-1787

Category
CyberSecurity

Type
Regular Full-Time

Clearance Required
Top Secret

Overview

Job Title: TIER III ANALYST
Location: Chambersburg, PA or Ft. Meade, MD (Hybrid) Onsite 2 days per week currently
Clearance: Top Secret
Discover an exciting career at Foxhole Technology, an innovative IT Engineering firm founded in 2007. As leaders in cybersecurity, DEVSEC OPS, Agile Developemnt, Cloud and IT support for federal civilian and defense agencies, we're at the forefront of addressing complex technology challenges. Our talented employee-owners provide agile, scalable solutions, bridging operational gaps, operating critical systems, and securing enterprises worldwide. If you're ready to be part of a team driving impactful innovations, apply today and shape the future of IT with us!
The right candidate for the job will have knowledge of Windows 2019 Server and SQL.  You be working in a fast paced environment with the DoD supporting cybersecurity systems and validating trending data to identify potential issues.  You will be the SME that people turn to when system and data issues occur.  You will work with a team of professionals in other locations in order to provide top of the line customer support.

Job Description

Responsibilities: You will be part of a technically diverse Support team supporting the Dept of Defense in monitoring and maintaining their Cyber Security status
As a member of the Support team (an Agile Kanban team) the TIER III Analyst will be responsible for activities (including but not limited to):
Triaging user reported issues
Assisting users with data analysis at varying levels of complexity/use cases
Addressing data questions and/or data discrepancies
Debugging user queries and proactively identifying areas for improvements/enhancements
Collaborating with other business subject matter and technical experts to resolve user questions/issue
Identifying process improvements and opportunities for automation
Tracking daily performance trends and raising issues when trends deviate
You will also be providing application support for remote systems
Administering users and service accounts through an Enterprise management tool supported by Active Directory
Initiating proactive customer notifications
Adhering to service level standards for all customers
Develop and nurture successful long-term relationships with clients
Provide deployment support
Monitor the health and the processes of the systems
Manage tickets via ITSM
Work with Ops support team and development teams to resolve customer issues
Attention to detail and professional communication skills are a must
Knowledge of ITIL concepts is desired, but not required.

Minimum Requirements

Windows Server
Linux
Strong communication skills
Help Desk / IT Support experience
Security + certification (or other 8570 certification)

More Information

Requirements of position:  Think analytically, effective verbal and written communication skills, make decisions, observe/remember details, interpret data, concentrate on tasks, adjust to change, handle stress/emotions.  Regular attendance, maintain work schedule, attend meetings, meet deadlines, keyboard/type, handle confidential information, use math/calculations, stay organized, operate office equipment, may direct others.  Must be able to see, have eye/hand coordination, and lift up to 10 lbs.  May be exposed to dust/dirt, humidity, and noise.
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Foxhole Technology is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.