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Onsite - Work onsite all of the time

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Between $16.94 and

$20.57

Per Hour

Control Center Operator Satilla REMC Occupation: Command and Control Center Specialists

Location: Alma, GA - 31510 Positions available: 1

Job #: 1170218 Work At Home option: No

Posted: 4/9/2024 Updated: 5/16/2024 Expires: 6/28/2024

Source: Worksource Georgia Site: Worksource Georgia

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Job Requirements

Job Properties

Job Description

SUMMARY OF POSITION:

Provides services relating to the daily operations of the Cooperative’s Control Center through employee dispatching, distribution system monitoring and the administration of all associated paperwork and file/record keeping.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs Personally

Assists consumers over the telephone and through other forms of communication with services such as providing account information, providing electrical service information and routing calls to other departments as required.
Monitors distribution system status using such tools as Supervisory Control and Data Acquisition (SCADA), Outage Management System (OMS) and various other monitoring devices and acts accordingly upon abnormal system conditions.
Performs routine SCADA operations associated with normal work procedures and maintains required logs.
Dispatches other Cooperative personnel relating to account disconnect/reconnects, power outages, system service work (service orders), etc.
Maintains any and all files (paper and electronic) required relating to Control Center Operations.
Receives information relating to system work and repair and creates and processes service orders related to such work.
Maintains records, processes and initiates required action associated with account disconnection/reconnection, theft of service, meter changes, scheduled outages, membership fees and deposits, billing schedules, rate schedules, etc.
Maintains information associated with after-hours work of field personnel including overtime records.
Maintains information on “on-call” personnel each week.
Reviews staking sheets and meter orders for information required to be input/verified in the billing/consumer database system (SEDC).
Assists with any Cooperative special activities as called upon.
Performs such other duties as assigned.

QUALIFICATIONS:
1. Experience, Education and Licensure

High school diploma or equivalent required. Associate degree or completion of Technical School preferred. This is an entry level position. Specialized training in business, customer service or advanced computer technology is desired. A basic understanding of electrical principles would be considered a positive attribute. Possesses an effective working knowledge of office procedures and equipment, particularly computers and related hardware and software. Must display proper grammar and business etiquette in all aspects of communications, both written and oral.

1. Language Skills

Strong language skills are required. Will be required to learn how to read, proofread, analyze, and interpret raw and processed consumer data, billing cycles and procedures, consumer account documents, accounting forms, electrical service information documents and other information related to job duties listed above. Ability to communicate ideas effectively, research findings and transfer requested information to others.

Considerable contact with the public is expected. Professional, courteous and helpful language skills are essential.

1. Skills/Abilities

Must type and operate computerized equipment efficiently. Must be familiar with and able to perform basic clerical office duties such as business letter writing, alpha and chronological filing, telephone screening, document research, etc. Must be detail-oriented. Must be able to quickly grasp a working knowledge of routine to moderately complex tasks as related to specialized computer software. Must be able to maintain an amicable relationship with the public at all times. Must be able to handle confidential information properly.

1. Training

In addition to on-the-job training, a formal in-house training regimen has been established to cover, at a minimum, the following topics:

1. 1. Satilla REMC affiliate organizations
  2. SEDC consumer information
  3. SEDC service order generation
  4. radio operation
  5. Service Rules and Regulations
  6. SCADA system operation
  7. basic electricity and electrical terms
  8. map interpretation

Such training shall be accomplished during the employee’s first year as a Control Center Operator.

PHYSICAL, ENVIRONMENTAL AND OTHER SPECIFICATIONS:
1. Physical Demands
  1. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  2. While performing the duties of this job, the employee will be required to sit for extended periods of time and talk/listen frequently. Occasional requirements to be expected shall include the ability to: stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

1. Work Environment
  1. Work environment characteristics described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  2. The noise level in the work environment is typically low.
  3. To perform the duties of this job, the employee will be expected to work swing shift type hours to include daytime hours, nighttime hours, weekends and holidays and overtime as needed.

GENERAL:

Adherence to all Cooperative policies and procedures is expected by the employee at all times.

REPORTS TO:

Control Center Coordinator

DIRECTS:

None

Management retains the right to add to or change the duties of the position at any time.

Employer Research

Satilla REMC
Is a Private Sector employer with 5 locations
https://www.satillaemc.com/

Company Profile:
Satilla REMC is a electric cooperative located in Southeast Georgia. Satilla REMC services approximately 60,000 electric accounts, including residential, agricultural, small business and large industrial. Satilla predominantly serves Members located within eight counties, including: Appling, Atkinson, Bacon, Coffee, Jeff Davis, Pierce, Ware and Wayne.

Established in 1937, Satilla REMC is a not-for-profit electric distribution Member owned cooperative. We make quality of service our number one priority. We excel in the areas of service, price and performance. We have a positive caring attitude and recognize the value of each customer contact. We perform our jobs to the best of our ability at all times, regardless of conditions. We are leaders and supporting partners in the communities we serve.

100-249 employees

Location/Work Site Information

Address: 928 GA Hwy 32 East, Alma, GA 31510

Work At Home option:

Public Transportation Accessible:

Location/Work Site Industry (NAICS):

Utilities (22)

Cost of Living:

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Compensation and Hours

Salary Range: $16.94 - $20.57 Hour DOE (Depends on Experience) Benefits Provided: 401K, Dental, Holidays, Life Insurance, Medical, Sick Leave, Vacation, Vision Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular

Day Shift

Evening/Swing Shift

Night/Graveyard Shift

Rotating Shift

Split Shift

Flexible Shift

12AM

12PM

Hours per Week:
Hours Vary

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Work Experience

Minimum Experience Required: Not Specified

Education and Training

Minimum Education Level Required: High School Diploma or Equivalent

Required License/Certification: No

Related Education Opportunities

Skills Required

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The system currently has no tools and technology skills associated with the occupation for this job.

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Specialized Job Requirements

Test Requirement: No test required - Drug Testing/Screening,Background Checks,Reference Checks

Minimum Age Requirement: 18. Reason for Age Requirement: Hours of Work.

Occupation Information

Occupation:

Command and Control Center Specialists

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Is this job open to individuals
with a criminal history?

Yes

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