WI3649173

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re
helpingchange how the world prevents, detects and guides treatment for
cancer. We give patients and clinicians the clarity needed to make
confident decisions when they matter most. Join our team to find a
purpose-driven career, an inclusive culture, and robust benefits to
support your life while you\'re working to help others. Position
Overview The Customer Care Quality Specialist I supports client
interacting teams by reviewing the interactions for HIPAA compliance,
customer experience factors and process adherence. Quality specialist I
are responsible for giving balanced feedback to specialists and
providing operational leaders with support to coach agents. This
position will evaluate and provide feedback and/or coaching to ensure
agents or staff understand what technical skills and soft skills they
perform well in and what areas they can improve. Essential Duties
include but are not limited to the following: Evaluate communication
using a predefined scorecard while meeting monthly metrics as provided
by leadership. Specialist I will begin with a single skill focus for
evaluation. Additional skills will be acquired with meeting performance
metrics. An estimate of 75% of time will be spent focusing on Quality
evaluations. Specialist I will participate in team calibration
exercises. Specialist I will participate in an activity called \'Reverse
Shadowing\'. This exercise ensures understanding of the roles we
evaluate. Specialist will use a quality monitoring system in addition to
other work force systems. Collaborates with operational teams as needed.
Stay current with policies, process changes and Learning Universe
courses as assigned. Assist with special projects and other duties as
assigned. Proficient in PowerPoint and presentation skills. Excellent
verbal and written English communication skills. Excellent quantitative
and analytical skills. Ability to organize work, set priorities and work
effectively in a diverse environment. Possesses a positive attitude with
excellent interpersonal skills and the ability to interact and build
strong working relationships with all levels of the organization.
Ability to work in a dynamic team environment and open to change. Uphold
company mission and values through accountability, innovation,
integrity, quality, and teamwork. Support and comply with the company\'s
Quality Management System policies and procedures. Regular and\... For
full info follow application link. We are an equal employment
opportunity employer. All qualified applicants will receive
consideration for employment without regard to age, color, creed,
disability, gender identity, national origin, protected veteran status,
race, religion, sex, sexual orientation, and any other status protected
by applicable local, state or federal law. Applicable portions of the
Company\'s affirmative action program are available to any applicant or
employee for inspection upon request. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/A269FE45878549BD