Job Information
CVS Health Senior Service Advocate - Hybrid, St. Louis Park, Minnesota in Saint Louis Park, Minnesota
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
We are currently recruiting top talent for our storefront location in our Storefront located in St. Louis Park, MN. Aetna Medicare’s Member Advocacy Center outreaches to our members to provide innovative, proactive and compassionate solutions that exceed our member’s expectations. This position will also assist members via walk-ins and appointments in our St. Louis Park, MN office. This position requires answering questions and resolving issues based on walk-in/appointment-based interactions and phone calls to Medicare members. This position requires a high degree of empathy and patience. This position also requires performing a review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible and educating the member on their plan of benefits. The service advocate will be using several computer-based programs to service the members needs and will need to be able to work in a metric-based production environment. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people.
A Medicare Member Advocate:
A Medicare Member Advocate:
Educates plan benefits, answers questions, and resolves issues based on outreach campaign calls.
Documents and tracks contacts with members.
Educates members on our self-service options
Follows campaign guidelines for exceptional service
Exceeds member expectations
Ensures that every caller is treated with respect, kindness and all questions are thoroughly answered
Respond to inquiries from our Medicare Advantage members
Conducts targeted outbound calls to diminish service disruption and educate members on new plans
Takes ownership and follows through on commitments
Creates lasting relationships with our members
Work in a team and production-based environment to create world class service
Has the ability to navigate multiple systems
Acts as an advocate for our members
We encourage bilingual applicants to apply.
Required Qualifications
Ability to creatively solve members’ problems and have desire to help and advocate for them
Problem solving with demonstrated ownership qualities
Demonstrated empathy, compassion and listening skills• Window based application knowledge
Work hybrid (3 days a week) in St. Louis Park, MN. location.
Preferred Qualifications
Proven leadership skills
Demonstrate ability to de-escalate situations
Effective communication and documentation skills
Ability to quickly learn new skills and apply them
Demonstrated skills to multitask and problem solve.
3-5 year of relevant experience
Education
- High School Diploma or GED
Pay Range
The typical pay range for this role is:
$18.50 - $37.02
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
We anticipate the application window for this opening will close on: 05/23/2024
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.