PATIENT SERVICE REP - ONCOLOGY - NEW CANCER CENTER!

Aultman Health Foundation - Canton, OH

Posted: 3/28/2024 - Expires: 6/26/2024

Job ID: 271644226

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Job Description

Req# 28626

Aultman Health Foundation, CANTON, OH

AULTMAN HOSPITAL

Aultman Health Foundation

Part Time, Day Shift, 8-4:30pm

GENERAL STATEMENT OF DUTIES:

Patient-focused tasks include greeting patients, scheduling appointments, scheduling any ordered tests, validating demographics, updating insurance coverage, and collection of co-pays and account balances.

ESSENTIAL JOB FUNCTIONS:

Duties performed in the PSR position include but are not limited to the following:

Able to multitask, and to independently move from one area to another providing assistance where needed on a daily basis.
Answer incoming telephone calls promptly in an appropriate, professional and courteous manner.
Learn daily functions of the check-in area which include but not limited to:

Prepares for patients' arrival
Review insurance for referral and/or co-payment requirements
Collect payment on account balances owed by patient
Maintains daily census
Accepts and schedules all incoming consultations by phone

Demonstrates understanding of customer service.
Greets patients and visitors in a prompt, courteous, and helpful manner. Establishes eye contact with customer.
Communicates in professional and friendly manner.
Acknowledges visitors and accurately responds to routine requests for information.
Notifies nursing staff of apparent seriously ill patient on arrival and upon discharge
Checks patients in by completing the following tasks:

Verification of patient demographics (name, address, phone number) every 6 months
Confirmation of and updating insurance information each visit
Initiation of required changes as necessary
Notifying clinical personnel of patient's arrival
Collects co-pays, payment on account (cash, check, credit card)
Batches all payments, balances cash drawer daily

Coordinates patient's discharge at the check-out are:

Schedules appointments
Follow-up
Consultations as ordered for each patient
Coordinates and schedules all chemotherapy appointments
Coordinates and schedules all "nurse only" appointments
Schedules outpatient radiology and laboratory testing

Refers to Financial Counselors under the following circumstances:

Patient requires counseling regarding financial difficulties
Patient requests/requires payment plan for account
Tests that require prior approval
Miscellaneous duties:

Sorts and delivers departmental mail
Notifies physicians of any incoming calls from referring physicians, retrieves chart for oncologist immediately
Stocks area with paper, office supplies, appointment cards.
Other duties as assigned specific to department needs

New Patient Specialists (NPS)

Receive referrals by electronic transmission, fax, or by mail.
Acknowledge receipt to referring office.
Records are reviewed for completeness: notes, path, labs, imaging, other pertinent information. Referring office contacted if additional records needed.
New patient form is completed and attached to the records, then given to physicians for review.
Physicians mark priority/urgency of appointment on the form and return to PSR/NPS via designated inbox in department
PSR/NPS locates available time on physician schedule
Contacts patient with instructions
NPS registers patients in systems
Logs referrals on spreadsheet for tracking and coding
New patient packet is sent to Medical Records to be scanned in chart for coding

Code of Conduct:

Maintains work area and lobby in neat and orderly manner.
Attends meetings as required.
Performs related work as required per department (See required duties specific to department)
Adapts to role changes in a positive manner.
Demonstrates ability to effectively function in other departments as needed.
Directs Pharmaceutical Representatives to the appropriate location.
Does not conduct personal business during working hours.
Does not eat or drink while visible to the public
Answers telephones, takes messages and/or routes call appropriately.

TYPICAL PHYSICAL DEMANDS:

Responsibilities may require sitting or for standing for long periods of time. Stooping, bending and stretching for files and supplies is common. Occasional lifting of files or paper weighing up to 30 pounds may be required. Work requires manual dexterity sufficient to operate a keyboard, telephone, copier and such other office equipment as necessary. It is necessary to view computer screens for long periods of time.

TYPICAL WORKING CONDITIONS:

Work is performed in a reception area. The position involves frequent contact with patients. Work may be stressful at times. Interaction with others is constant. Frequent interruptions occur. Contact involves dealing with ill people.

PERFORMANCE REQUIREMENTS:

Excellent communication skills are required. Must be able to communicate to customers in a friendly, professional manner. Problem solving: The duties of the job follow established procedures with some variation in judgment required, especially when dealing with patients and in recognizing proper charge relationships. The incumbent must be able to handle patient inquiries and questions in a tactfully, courteous manner. Must be able to speak clearly and concisely. Must demonstrate the ability to read, understand and follow oral and written instructions. Demonstrates ability to accurately sort and file materials by alphabetic or numeric systems. Demonstrates ability to establish and maintain effective working relationships with patients, employees and the general public.

EDUCATION:

High school diploma or G.E.D.

JOB CLASSIFICATION:

HIPAA Compliance: In order to fulfill the responsibilities of this position, access to the following information is required: Medical Records/Patient Demographics

Aultman Health Foundation is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability. We recognize that diversity and inclusion is a driving force in the success of our company. Aultman is an Equal Opportunity Employer that will make reasonable accommodation to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. To request an accommodation, please email our Human Resources department at hr@aultman.com , or call 330-363-5415 for further assistance.

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Job Summary

Employment Type:: Part Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: High school graduate
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 78795803
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 4; Graphic Literacy: 4; Workplace Documentation: 4

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PATIENT SERVICE REP - ONCOLOGY - NEW CANCER CENTER!

Aultman Health Foundation - Canton, OH

Job Description

Job Summary