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Director of Design, Consumer Group
Location(s): San Diego, California; Mountain View, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join the Consumer Group (CG), with market leading products in TurboTax, TurboTax Live, and Credit Karma, as a Director of Design leading our acceleration of Credit Karma TurboTax tax experience. We are looking for creative problem solvers with a passion for customers and innovation to join our team and revolutionize the way people manage their money.
Every year, the Consumer Group at Intuit helps over 50M Americans with their taxes or finances. While we are the market leader in do-it-yourself taxes, we have a broader aspiration to help people be more prosperous and financially free. In addition to creating next-level experiences for TurboTax, we are looking to expand the connection with other ecosystem products with a special focus on growing key customer segments that are greatly in need of personalized year-round solutions. Leveraging our expert network and family of financial products, we want to solve big customer problems with innovative and data-driven solutions.
Come lead the next revolution at Intuit, the makers of QuickBooks, MailChimp, TurboTax, and Credit Karma. You will be joining the Consumer Group, the leading provider of personal financial management solutions to millions of consumers. While the pace of change and innovation has been accelerating across all lines of our business, one of the biggest opportunities we have is to accelerate the synergy between our ecosystem of consumer products of TurboTax, TurboTax Live and Credit Karma across web and mobile.
Qualifications
- Leadership DNA and subject matter expertise in Design; you have spent 10-15+ years building world-class SaaS-based products
- Previous experience integrating existing and accelerating products from an acquired company
- Experience in leveraging AI to enable personalized experiences which are contextually relevant
- Possesses a platform mindset, exhibits technical acumen, and understands that technology enables amazing experiences for our customers at scale.
- Deep understanding of data capabilities, including how to use data to dramatically improve a customer experience
- Customer-obsessed, ensuring that all design decisions are centered around the needs and expectations of customers
- A seasoned people leader who can effectively recruit, develop and retain top product talent
- An executive who can develop organizations that systematically and consistently drive smart strategy and incredible execution of awesome product experiences
- Have exceptional drive - Applying the nuances of influencing based on the situation, knowing when to push and when to ease, driving through designs, ideas, and roadmaps.
- Have a learning mindset, curious, bold, self-aware and humble
- Have a 'can do' attitude with an entrepreneurial mindset and are comfortable working in a fast paced, unstructured environment
- Have a passion to seek a deep understanding of customer needs and turn that insight into a compelling vision and drivers to create solutions that solve important problems for consumers trying to improve their financial lives
- Exhibits a bias for action, driving velocity in decision-making and execution.
- Develop and defend strong points of view with data and prototyping tools to bring stories to life; and not afraid to be wrong - but adjusts rapidly to new data
- Connect and collaborate with product, marketing, engineering teams, and strategic partners to drive decision making and execution
- Understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic new ideas with internal and external partners
- Distill complex capabilities into easy-to-understand teachable moments
- Take end-to-end responsibility for the users' success
Responsibilities
As a Director of Design in our Consumer Group you will be responsible for:
- Managing a team of highly motivated designers working together to drive growth between our Credit Karma and TurboTax ecosystem across mobile and web
- Becoming an internal and external champion, evangelist, and expert for our personal financial management solutions
- Drive a culture of innovation and experimentation across all of our cross-functional teams
- Overseeing product design and customer insights and as we accelerate our growth and continue to deliver innovative and beautifully designed solutions to our Credit Karma and TurboTax customers
- Managing timely deliverables with strong communication and cross functional partnering skills with the ability to gain shared vision on challenging decisions and priority trade-offs.
- Engaging with development, product management, marketing and analytics to execute strategy and deliver results
- Actively analyze products’ business performance and use metrics to make informed decisions
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $253,500-343,500, Southern California $244,500-331,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
Award-winning culture, best-in-class benefits
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Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.
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People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.
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