Client Experience Specialist
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience with customer support and stakeholder management.
- Ability to communicate in English fluently to support client relationship management in this region.
Preferred qualifications:
- Experience in advertising sales, marketing, consulting, or media.
- Ability to process large data sets and identify patterns of significance.
- Ability to take ownership of accounts, deliverables, and Key Performance Indicators (KPIs).
- Effective project management skills with ability to oversee multiple, simultaneous solutions, supported by internal teams.
- Expertise in campaign management for Google Ads (e.g. Search).
- Ability to communicate in Arabic fluently to support client relationship management in this region.
About the job
gTech Global Customer Care (gGCC) is a solution-generating effort that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Develop and apply knowledge of the market, industry, products, and tools in preparation to offer the best solution for our clients' business challenges.
- Dive into the client’s business objectives and work with them to lead the conversation on a media strategy to drive performance and the right investment.
- Work with cross-site and cross-functional teams to drive short- and long-term account growth.
- Drive conversations on Google Ads (Search) and measurement and attribution (along with the Measurement and Attribution specialists).
- Manage a book of business, working across the business cycle with in-country teams (e.g., plan, pitch, implement, and optimize).
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.