WI3663713

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Description Job Summary for Customer Support Center
Representative: This position is responsible for creating and
maintaining positive ongoing customer relationships by providing
superior customer service, personalized interactions, and proactively
seeking out sales opportunities to promote and sell all bank products
and services when beneficial and appropriate. Duties and
responsibilities for Customer Support Center Representative: Conveys an
impression of service reflecting favorably of individual, team, and bank
standards, and shows a sincere interest in meeting and exceeding
caller\'s needs. Demonstrates proper telephone etiquette; uses call
center technology to effectively route calls. Assists and educates
internal and external callers with questions relating to product
knowledge, account related inquiries, consumer electronic banking
services, and troubleshooting. Serves as a resource for internal and
external callers on system related issues or questions relating to
functionality of products and services. Verifies contact information for
customers and updates as necessary; performs account inquiries and
maintenance related to the nature of each call. Effectively uses on-line
resources to ensure accuracy and communicates information in a way each
caller can understand. Effectively uses the core processing system and
other applicable tools to research and troubleshoot caller inquiries.
Has a strong knowledge of product lines with ability to discuss benefits
in line with caller\'s individual needs. Proactively recognizes and
creates opportunities to actively promote and sell bank products and
services. Maintains working knowledge of core processing system and
other applicable tools, as well as bank policies, procedures, and
regulatory requirements applicable to the Customer Support Center. Keeps
abreast of industry trends, standards, and other external factors that
may affect the department and bank. Performs various file maintenance
projects, outbound calling campaigns, and other duties when assigned.
Qualifications for Customer Support Center Representative: Experience
Required: 6 months of sales and/or customer service experience.
Preferred: 1-2 years sales/banking customer service/call center
experience. Required: Ability to use and comprehend Microsoft Word,
Excel and Outlook. Education High School diploma or general education
degree (GED). Working conditions A fast paced professional office
setting. Individuals must be flexible in work schedule and have the
ability to adjust their daily schedule as dictated by call volumes and
staffing to avoid call overflows. Additionally, an individual must be
flexible in work schedule and have the ability to occasionally travel
between office locations if warranted and provide proof of insurance. A
valid driver\'s license is required. Driving record must be in\... For
full info follow application link. EOE-Minorities/Females/Vets/Disabled
Affirmative Action Employer \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/0AC7E17760AC4D35