Job Description

OVERVIEW:

We are currently seeking a bilingual (English/Spanish) Customer Support Center Representative. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction.
Promptly answers all incoming calls in a polite and professional manner.
Directs calls to the appropriate departments.
Schedules appointments and reviews appointment details, date, time, location, and clinician.


DUTIES:

Keeps demographic information updated and accurate.
Communicates PCP change requests or transfer care/location requests.
Sends late arrival notices and follows cancellation and rescheduling procedures.
Assists with on-boarding, training, quality assurance and employee engagement.


REQUIREMENTS:

Bilingual, Spanish and English.
High School diploma or GED certificate.
Computer knowledge.
Excellent communication skills.
Excellent customer service skills.

We offer a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.

How To Apply

- Contact our Career Center Recruiter for more information on how to apply to this position or send resume to the email address listed. ( Please include the job order number and your Career Center ID number in the email ) NOTE TO JOB SEEKERS - Clicking "Interested" in this position in Job Quest does not mean you have submitted an application for the position. This function only saves the position to your list of saved jobs. If you wish to be considered, please follow the "How To Apply" instructions.