Program Manager

• Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Travel (approximately 10%) domestic and/or international.
• Manage projects in accordance with the Partnership Build Plan and in adherence with ICON SOPs, ICH GCP and appropriate regulations, and to liaise with other department managers as necessary to achieve this. "Projects" refers to partnership build and optimization projects.
• Manage partnership build / optimization consisting of high complexity/high-profile, global, full-service or defined service scope partnerships.
• Manage the project team and the overall process of planning, scheduling and controlling the partnership build / optimization activities to support client program objectives, goals and timelines.
Project Management
• Create, execute, maintain a detailed project plan and revise as appropriate to meet changing needs and requirements.
• Create, finalize, monitor, and close out project charters (where applicable).
• Identify resources needed and assigns individual responsibilities.
• Manage day-to-day operational aspects of a project and scope.
• Review deliverables prepared by team before passing to client.
• Effectively apply IDS PM methodology and enforce project standards.
• Utilize risk management methodologies to identify risks and work with the team to develop appropriate mitigation plans. Anticipate and address issues before they become major problems.
• Ensure project documents are complete, current, and stored appropriately.
• Lead the process to document lessons learned and resultant recommendations for the project
Project Accounting
• Track and report individual hours on a weekly basis.
• Recognize and determine out of scope requests for approval or redirection
Stakeholder Management
• Prepare management reports and serve as management’s source for project updates on milestones, project schedule and key project issues and metrics. Ensure stakeholders have timely access to critical information.

Business Development/Commercial Awareness
• Participate in bid defense presentations.
• Effectively convey ICON capabilities relating to Project Management and related disciplines in both written and verbal business development discussions.

Communication
• Facilitate effective communication among all project-related parties.
• Effectively communicate information, both oral and written, in a manner that is clear, concise and understandable.
• Hold regular status meetings with project team both internal and external.
• Understand how to communicate difficult/sensitive information tactfully.
• Drive discussions on resolution of project issues; critically evaluate root cause and develop options for resolution; effectively communicate recommendation for resolution to stakeholders.
• Demonstrate conflict resolution capabilities: exhibit solution seeking behaviors and promote team building

Teamwork
• Manage roles and responsibilities within the project team, ensuring that each team member understands requirements for project deliverables as outlined within the scope of work
• Mitigate team conflict and communication problems. Works to ensure that all team members are aware of pending deliverables and assignments; the required resources are secured to complete deliverables on-time; provide options of resolution as problems/issues arise which could impact the timelines, and/or quality of the deliverables. Deliverables include, but are not limited to:
o Develop and maintain project tracking systems to ensure compliance with sponsor, regulatory and organization document requirements.

o Delivering a fit-for-purpose Partnership experience with all relevant partnership infrastructure elements and any relevant Operations Manuals / Playbooks in a sustainable manner

o Handovers of partnership maintenance activities to relevant Operations stakeholders

Leadership
• Motivate and leads across functional lines with little or no formal authority.

• Drive completion of cross functional partnership build / optimization deliverables
• Persuade others to make the best decisions through the use of data and experience.
• Communicate high expectations and performance standards and hold people accountable to those standards.
• Develop and coach team members.
• Apply knowledge of relationships and of the centers of authority and influence within the organization to ensure successful projects and positive interactions.
• Challenge others to develop as leaders while serving as a role model and mentor.
• Inspire team members to attain goals and pursue excellence.
• Identify opportunities for improvement and makes constructive suggestions for change.
• Manage the process of change effectively.
• Lead or participate in initiatives related to the development of cross functional and departmental continuous improvement initiatives as it relates to standards, training and quality.

Client Management
• Serve as an expert for Sponsors, especially as it relates to partnership build methodology and partnership optimization activities.
• Serve as a counterpart for relevant client partnership build interactions.
• Work with an Alliance / Relationship Lead and Partnership Operations Lead to Manage client expectations around partnership build and optimization activities and convey these expectations to the build team
• Communicate effectively with clients to identify needs and evaluate alternative business solutions.
Quality
• Monitor partnership build status to ensure a high quality standard is maintained throughout the project.
• Analyze department trends and identify opportunities for process improvement

Document Management
• Maintain the Partnership Build & Optimization Toolkit
• Work with the team to provide prompt and complete additions or updates to the Toolkit.

• Work with SMEs to document partnership operational processes

• Ensure clarity with documentation and role assignments for ongoing maintenance and partnership updates
Maintain confidentiality of management information as appropriate.
To undertake other reasonably related duties as may be assigned from time to time.

You will need:
• 4 year degree or equivalent combination of education & experience
• Minimum 2 years' in a project management role in the CRO or pharmaceutical setting
• Demonstrated ability to lead teams, large, global projects and manage all financial aspects of the study
• Subject Matter Expertise in process improvement, Six Sigma, and/or Change Management is preferred
• Ability to travel from time to time
• Fluent in English language - both written & verbal