Job Description

We are looking for a full-time Customer Service Representative to join our amazing team! This opportunity will be the primary point of contact for customers inquiring about all of our products & services. Come join our rapidly growing, highly successful company & grow with us in a supportive environment.

Duties & Responsibilities:
Managing a high volume of incoming calls in a professional manner
Handling inquiries such as general product information, technical issues, & pricing
Take ownership of thoroughly understanding the features & benefits of all the consumer products & services we offer
Stay up to date on all pricing, procedures, promotions, tools, & systems used
Clearly provide customers with product & service information
Resolve customers' concerns &/or complaints promptly & professionally & identify & escalate any priority issues
Enter customer information into the Customer Database (Salesforce)
Making cold calls to prospective customers
Making proactive calls to existing customers for next service appointment date
Provide follow-up customer calls when necessary

Ideal Candidates:
High attention to detail & the ability to multi-task
Self-motivated, team player
Thrives in high-paced environments
Positive attitude & competitive spirit
Experience in a busy call center setting &/or handling multiple phone lines
Ability to demonstrate exemplary customer service skills, ensuring all actions reflect high quality customer care
Must demonstrate computer literacy; including, but not limited to: strong typing skills, speed, accuracy, & the ability to learn & use computerized systems
Experience with Salesforce or CRM systems
Demonstrates strong verbal & written communication skills
Qualifications:
Must have a high school education or equivalent
Must speak English
Previous customer service experience in a service industry

Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Long Term Disability Insurance
Company Paid Life Insurance
Paid Time Off
401K with Company Match
Uniform Allowance
Growth opportunities
High employee satisfaction

We are looking for someone who truly enjoys their relationships with customers. If you think you might be like-minded & are looking for a supportive environment in which to thrive, we would love to speak with you!
Thank you for your interest in our customer service representative position, we look forward to hearing from you!

How To Apply

To apply for this position, contact Cathie LeBlanc at the MassHire Cape & Islands Career Center at 508-862-6128 or CLeBlanc@MassHire-CapeAndIslands.com.