SUMMARY
Working under direction of the Theater Manager, incumbent assists in all smooth functioning of the theatre. A thorough knowledge of theatre operations allows incumbent to assist in all areas. Incumbent assists in all supervisory responsibilities: facility, scheduling of events, personnel responsibilities on a seasonal basis. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES/ASSISTANT MANAGERinclude the ability to interact with the public, City incumbents, and outside agencies with patience, tact, respect, and professionalism and the following. Other duties may be assigned.
- Directly supervises contract workers and Theatre staff not assigned to other leads;
- Manages and oversees security operations and security personnel at Foellinger Theatre;
- Fills in at a moments notice in any capacity during an event;
- Facilitates processing of contract workers at the end of events;
- Directs artist merchandising for all house shows;
- Directs occasional theatre in house special event operations;
- Assist in and oversee processing of daily reporting;
- Assists Manager as needed;
- Directly supervises all theatre department staff and operations.
MARGINAL FUNCTIONS
Performs other duties as assigned.
PERFORMANCE EXPECTATIONS
The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management. If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbents responsibility to refer to their job description and ask for clarification from their supervisor. Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved.
SUPERVISORY RESPONSIBILITIES
This position has a direct supervisory role for volunteers, contract staff, and seasonal employees.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED); bachelors degree in related field preferred;
- Two or more years experience working in a large event venue environment;
OTHER KNOWLEDGE, SKILLS and/or ABILITIES
- Must understand and embrace the concept of Servant Leadership;
- Must have a comprehensive working knowledge of all theatre operations;
- Proven track record of outstanding customer service and leadership skills;
- Must demonstrate extreme patience with working all stake holders;
- Ability to train workers in multiple disciplines;
- Demonstrated supervisory skills;
- Demonstrated excellent communication skills;
- Flexible schedule required for events. Many nights and weekends will be required;
- Ability to establish priorities and manage multiple situations in a fast paced environment;
- Professional demeanor and attire;
- Understands complex, varied non-standardized tasks, processes, or operations;
- Communicates efficiently and effectively while training various skills;
- Ability to establish and maintain a cooperative working relationship with departmental leads, operating staff and the general public.
LANGUAGE SKILLS
Level of instructions is generally accepted but is not always clearly applicable. Judgment is needed in selecting the most pertinent guidelines in interpreting precedents and in adapting to standards set by the Fort Wayne Parks and Recreation Department. Incumbent's contacts are with persons employed by other agencies, or with public. Incumbent handles questions, complaints requiring judgment and tact in order to render service, carry out policy and maintain coordination.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Incumbent makes choices and takes actions performing a variety of relatively standardized assignments. Errors in decisions or work are not immediately apparent through supervisory review, but are revealed through adverse effects on operations. Incumbents work consists of standardized practices and procedures. Work requires analysis and judgment. Work is reviewed for quality and accuracy at critical phases and upon completion.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Indiana Driver's License as individual will use Parks Department vehicle for deliveries.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires some contact with changing conditions, some lifting or moderate labor involved. Incumbent is normally standing, walking or lifting light objects. Incumbent may require greater than normal physical abilities such as visual or hearing activity. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually loud.
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