10797 - Executive Principal - Customer Success
Fountain Valley, CA, CA
Full Time
Senior Executive
10797 - Executive Principal of Customer Success
Hyundai Autoever America (HAEA) is seeking a visionary leader with consistent record of strong sales in the global technology market to join our team as the Executive Principal of Customer Success. The ideal candidate will bring their talent and abilities to our organization, demonstrating an incomparable ability to understand clients' unique business needs. This role requires building and leading a high-performing team, driving sales growth, and fostering a culture of excellence.
Key Responsibilities:
Salary $191,000 - $273,130
Hyundai Autoever America (HAEA) is seeking a visionary leader with consistent record of strong sales in the global technology market to join our team as the Executive Principal of Customer Success. The ideal candidate will bring their talent and abilities to our organization, demonstrating an incomparable ability to understand clients' unique business needs. This role requires building and leading a high-performing team, driving sales growth, and fostering a culture of excellence.
Key Responsibilities:
- Drive sales growth by identifying and securing new business opportunities.
- Develop and implement strategies for customer success in collaboration with Global and regional teams.
- Recruit, build, and mentor a team of business development professionals and sales support staff while fostering a collaborative and high-performance culture.
- Develop and maintain strong relationships with clients to ensure their success and satisfaction through NPS and SLA management.
- Communicate technology solutions in business terms to bridge the gap between IT deliverables and business executives' expectations.
- Manage IT sales – implementation and enterprise solution for business development activities such as SOW, MSA, and business process management.
- Build consensus with executive leadership and manage service portfolios.
- Responsible for reporting on Sales activity, Performance and results
- Proven track record of strong sales performance in the IT market to close deals, negotiate contracts, and meet sales targets.
- More than 10+ years of experience in sales and customer success.
- A strong understanding of IT products and services, including software, hardware, cloud solutions, and cybersecurity.
- Strong leadership and team management skills.
- Excellent verbal and written communication skills to effectively convey technical information to non-technical stakeholders.
- Ability to identify and resolve customer issues quickly and efficiently.
- Ability to analyze market trends, customer data, and sales metrics to inform strategy.
- Ability to quickly adapt to new technologies and changing market conditions.
- A degree in business, IT, or a related field can be beneficial.
- Relevant certifications such as Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), or sales certifications like Certified Sales Professional (CSP).
- Previous experience in IT sales or a related field, with a proven track record of success.
Salary $191,000 - $273,130
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