Customer Service Representative - 25501
DESCRIPTION/RESPONSIBILITIES:
We are currently seeking a Customer Service Representative. This position would be located onsite in our Philadelphia, PA branch office.
Responsibilities
We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business.
We Offer…
* Competitive Compensation
* Overtime Pay
* Award-wining Company Paid Training
* Comprehensive benefit package that includes medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
* Paid Time Off (Holiday/Vacation/Sick)
* Paid Training/Industry Orientation
* Opportunities for Growth, Development, and Advancement
What You’ll Be Doing:
* Provide exceptional customer service and a quality experience to internal and external clients
* Prioritize, plan and complete daily tasks, special projects, and assignments
* Facilitate accounts receivable and collection efforts
* Manage administrative requests and tasks
* Provide proactive customer follow-up in a timely manner
* Deliver accurate service and sales information
* Maintain accurate records utilizing customer service software applications
* Respond to leads and referrals
* Partner with management to manage expectations and meet deadlines
* Assist in scheduling of service routes
* Produce accurate and timely reports
* Ensure that work is complete and results are satisfactory
* Assist in training of new team members as requested/needed
* Demonstrate strong attention to detail and accuracy
Qualifications
* High school degree or equivalent
* Must be 18 years of age
* Excellent phone etiquette and friendly, professional demeanor
* Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
* Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
* Knowledge of customer service principles and best practices
* Excellent written and verbal communication
* Ability to work in a high volume, fast paced environment
* Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
* We require successful submit of background check and drug screen
Salary Range: $41,000.00 - $62,000.00 per year
Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity